No. ii) Proceed to AmBank ATM and change to a new PIN. For IBG transactions, there will be a nominal service fee of RM0.10 per transaction. from the card reader and the reader needs to be enabled by the You may retry enter the password. must notify the bank promptly of the loss and theft of your card as Yes. However, you will need an Individual Investment Account to perform any Unit trust related transactions in AmOnline. It means that you are not allowed to buy more of that fund in AmOnline. To perform Cash Advance, go to Credit Card Account Details > Quick Actions > Cash Advance. You may apply any amount from RM1,000 to RM50,000, or up to your current available credit card limit, whichever is lower. For AmOnline Web, go to Settings > Scheduled Transactions. b. Note: If you did not receive any push notifications, please go to Menu > Approval in the app (before logging in), You can activate AmSecure in the new AmOnline app during. Effective 26 August 2019, AmOnline has implemented a new password policy. Call the activation number. Yes, it is immediate if your other bank’s account belongs to you. Prepaid Top Up daily transaction limit is RM 500.00. To view the prospectus, an Adobe Acrobat Reader software is required. To create a hard-to-guess password, your password must have combination of uppercase letters, lowercase letters, numbers and special characters. Before you log in, tap/click on Activate Card. View Recent Transactions – View the status of your Unit Trust transaction performed in AmOnline in Recent AmOnline Transactions and cancel them before the stipulated cut-off time. You can find the pending verification transaction displayed at Recent AmOnline History. Visit https://paynet.my/personal-fpx.html to find out more about FPX services. In the unlikely event of fraud, you will not be held responsible for This means you need to link your account via AmOnline by following these steps: Go to AmOnline app > Menu > Account & Card Settings > Link Account > Select account/card type you want to link. Then, I applied for a Hire Purchase/-i from AmBank, but I am only able to view my Credit Card/-i account in AmOnline. You can refer to our website www.ambank.com.my/eng/rates-fees-charges. There is a RM20 minimum balance amount need to be maintained in the account. For mobile phone prepaid top up products, it will be credited to your mobile phone number. Please refer to “Scheduling a Bill Payment” . When buying a fund from Fund BrowserBrowse Fund > Tap on a fund > Tap on View Performance, When buying more of a fund you already have from My PortfolioMy Portfolio > Swipe a fund > Tap on Buy More > Tap on View Performance. Limited PIN entry protects you against the possibility of a criminal These will directly reach our Contact Center. When will I need to use the PIN? d) Overseas purchases in certain countries in Europe, Australia, New Zealand, etc. No more waiting for SMS TAC. You are required to change the temporary PIN at any AmBank ATMs to your preferred personal PIN. As you do this, your AmOnline account will unbind from your previous phone and will be bound to your new phone. Follow simple steps below for us to verify you further: Upon successful verification, you can see the FT/TD-i that you placed, is displaying at AmOnline dashboard. “Show on AmOnline” means your FD/TD-i is viewable to you in AmOnline. contactless transactions do not require PIN or signature. Yes, there is. Tap on the “Register to AmOnline” tile. For example, certain billers impose a service charge when paying Bills. If you already have an Individual Unit Trust Investment Account with AmBank, you do not need to open another account to perform UT transactions in AmOnline. Log in by using your username and your password, then click “Next”. We have some of the best offers and deals in Malaysia! 8515-D) All Rights Reserved. There’s even great cards for overseas travel in the Signature and World cards! The service charge incurred is not refundable. be generated from the chip in your original contactless card. You are not eligible to buy that fund anymore. First time login, when you bind your phone to your AmOnline profile or. petrol urgently? Just tap on any account that you wish, and you will be directed to your Account Details, where depending on the account, you are able to see Transactions, Details, and Settings. Each DuitNow QR transaction amount is also subject to the Quick Access Limit and daily transaction limit set. New and modern interface design that is more user-friendly and easier to navigate around. No, one DuitNow ID can only be linked to one account at any one time. You will be issued a new card because your current card is not a PIN card. You may also transfer to your children studying abroad as well as friends or relatives travelling or living abroad provided that they have an account to receive the funds. Apply for our card today to enjoy the privileges at numerous merchants! You can only use your existing signature card for a period of 90 days from the issuance date of your new PIN card. You can also check the status at your AmOnline dashboard; at Recent AmOnline History after one hour. After your AmOnline Profile is bounded to your new phone, your previous phone will be unbounded automatically and no notifications will be pushed to your old phone. PIN card is protected against lost and stolen card fraud. You may go to the policy details > “Renew Now” button. You can use either your Current/-i Account, Savings/-i Account or your Credit Card/Card-i to make payments. Term Deposit: The minimum amount is RM1,000 for 1 month and RM500 for tenure 2 months and above. You can refer to the most common types of banking scams at Security Alerts in our website, where we also provide security tips to protect yourself when banking online. No, once the conversation has been closed by our agents, you would need to create a new message. This means your application will not be processed. Effective 1 July 2017, you will no longer be allowed to use your PIN By binding your AmOnline account to your mobile device, besides being more secure, it allows you: No. iOS version that lower than that, please clear the password and reenter again as per instruction. AmOnline will randomly display few of the security images for your selection. AmBank is one of the FPX participating banks and you will be able to make online payment from participating merchants’ website/app (e.g. and if so, it will then prompt you to key in your PIN. Ordinarily, the phone number will be a toll-free number, such as an 800 number. No. have no impact to transactions made via the internet or telephone. If you do not perform the verification, your placement is considered unsuccessful by end-of-day. You can register up to 5 DuitNow IDs which consists of 4 mobile numbers and 1 identification number (NRIC, Passport, Army/Police Number). Log in to AmOnline via AmOnline app or web browser. (Refer to the next FAQ for linking accounts). However, you can link more than 1 DuitNow ID to the same account. However, you cannot select to pay a JomPAY biller and a Non-JomPAY biller at the same time. Log in to AmOnline > Menu > Sign-In & Security > AmSecure. Changing account nickname changes the account type displayed, to your preferred name for easy identification. AmBank and BonusLink Launches New Visa Card. AmBank Islamic CARz Card-i is giving out Cash Rebate up to 5% on petrol transactions and discount on auto-related goods & services too! In this way, you are able to register for AmOnline and activate your card in the same process. What will happen when I use my PIN card at self-service Changing account nickname changes this to your preferred name for easy identification. If there is any hidden account, you can see it under “Hidden” section. Please check with your respective billers if they accept credit card payments. Yes. To download the new app, go to your respective device’s authorised application store (Play Store, App Store, or Huawei AppGallery) and search “AmOnline” to download. Yes, the supplementary cardholder must be at least 18 years old to be eligible for one. You are not able to change the tenure or the principal amount. Suggestion: to “FD 2 mths 3.15%p.a”. Why is PIN safer than signing? Currently, Quick Access limit is only applicable for DuitNow QR and will be extended to other transactions in the future. using your card. All funds displayed in the Browse Fund section under “Suitable Funds” are those that meet your risk tolerance. Log in to AmOnline > Settings Menu > Account & Card Settings> Link Account. Even if the contactless card is tapped more than once, you will only the sales slip nor enter PIN for low value transactions below RM250. We will notify your placement status via app notification & email on your placement status. As such, all your AmOnline transactions can be only be authorised from your one trusted mobile device. What is a Contactless Card? All Fixed/Term Deposit-i placement will take effect immediately and you will be able to view the account in AmOnline immediately as well. No, your AmOnline profile will get terminated only upon your request by contacting our call center. If you have registered with accounts other than your Current or Savings account/-i, please refer to the table below: For example, I used my AmBank or AmBank Islamic Credit Card/-i to register for AmOnline. Could a fraudster steal my contactless card and use it? Enter your ID Number and contact details, Enter your Card Number & Card PIN OR Enter Loan/Financing Number & SMS TAC. Go to the Settings Tab and tap on the slider for “Show on AmOnline”, Log in to AmOnline > Settings Menu > Account & Card Settings, Select the product type you want your account to be shown back. transactions charged to your card. However, all transactions performed are subject to the cut-off time of 2pm on business day. There are a few ways to pay your monthly installments: Debt consolidation is a feature where you can combine your personal loans and/or credit cards repayments into one easy repayment. Please note that a pre-authorised amount (equivalent to RM200) at TAC or AmSecure is not required when you top up to a previously setup favourites. Tighter security by binding your AmOnline account to your mobile phone. Activate via AmOnline- Internet & Mobile Banking Step 1: Visit AmOnline via web or download the AmOnline app on your mobile Step 2: Click on “Activate Card” Step 3: Follow through the process to Activate Credit Card Change Pin via AmOnline – Internet & Mobile Banking Step 1: Logon to AmOnline via web or app on your mobile Step 2: Go to the Credit Card and Click on Change Pin Step 3: Follow … Even if your device meets the minimum requirements, we highly recommend using the most up-to-date OS versions of your phone, or browser versions of your computer/laptop when using AmOnline, to have the best and safest user experience. After you Review & Confirm your transaction, you will be prompted to authorise your transaction via AmSecure. Input recipient’s bank details and recipient’s details, v. Key in additional information/reference, Cable charges / processing fee (Singapore), Cable charges / processing fee (Thailand), Rejected application (Due to transaction rejected by Agent Bank), RM5.00 per application and IDR 30K per application. You can also check the status at your AmOnline dashboard; at Recent AmOnline History after one hour. point-of-sale terminals. Worry not, becauseAmBank and AmIslamic credit cards are free for life! You are able to use both the current and new AmOnline apps at the same time. payment slip to complete the payment. Log in to AmOnline > Tap on the preferred Current or Savings Account/-i> Settings tab > Turn on “Set as Default”. This means that your transfers will be received in an instant! Placement of Fixed Deposit/Term Deposit-i is online and immediate. The transaction could be rejected due to: -. Once you get to the payment section on the merchant website/ app, choose to pay using Online Banking and click on the AmBank icon. or telephone? After making a transaction/payment, you can tap on the ‘Share Receipt’ button. AmBank Platinum MasterCard. The fund is not available for purchase anymore. Therefore, if you do not have a PIN in hand, proceed to make payment tap and go. Yes, you will receive the push notification on your new phone. By selecting later, you can set to transfer at a future date. Yes, once your debit card is activated for oversea/online usage, it can be used immediately for overseas/online transactions. You can only use your existing signature card for a period of 90 days from the issuance date of your new PIN card. How to change PIN? To unhide, log in to AmOnline > Settings Menu > Account & Card Settings > Savings & Current Settings > At Hidden Accounts section, swipe to unhide. You may be trying to access this site from a secured browser on the server. Copyright © AmBank (M) Berhad (Company No. There will be an option for activating your card over the phone by dialing a toll-free number and following instructions from an automated voice operator. This means your application will not be processed. You can activate Quick Access in AmOnline app during –. This could also be due to a temporary issue related to Telco/Mobile services. When you need a credit card to settle your outstanding balance from other credit cards, AmBank 0% Balance Transfer is the answer. Eligible for individual aged 18 and above. Note: Business working days refers to weekdays; exclude public holidays. Please ensure that you have provided all the necessary information correctly before submitting your request. 5 Applicable for TNB/TM/ Astro Bills only. Yes, upon entering or confirming the amount, select Transfer Later to proceed. Yes. We strongly encourage you to change your password to make your online banking safer. The list below shows how long the transaction history is for each product: The status will be reflected accordingly once the payment has been processed. any of your Card Accounts via a PIN, to also keep their PIN secure You may go to Quick Actions > Apply for More Services > Do More With Your Card > Get QuickCash. Yes, our Contact Centre agents will reply to your messages as soon as they can. Yes, you can always complete your application later in Quick Actions > Apply for More Services > View Application History. All UT transactions in AmOnline require you to have an Individual Investment account, which can be opened via AmOnline. If Quick Access is activated in one AmOnline app, you will need to log in using your password to use the other AmOnline app. Have a minimum monthly income of RM 2,000. There will be no charges associated when performing DuitNow QR services at the moment. Do I need to change the PIN? Purchase/Renew Car Insurance is a feature on AmOnline which provides easy access for you to our partner portal, online.amassurance.com.my, to help you with your new car insurance purchase or renewal needs. You can check in both the AmOnline app and the AmOnline web browser. Can I continue using my existing signature card after I have received my PIN card? Password is still needed for other services in AmOnline and any high-value transactions. birthday or anniversary), telephone number or driver’s licence Yes, to change your account nickname, follow these steps: Select account > Settings tab > Change Account Nickname. If you are already an AmOnline user, you can log in using your respective Username and Password. The phone model/ type that is displayed at Quick Access settings is the mobile phone in which you have activated Quick Access. If you made the credit card payment using AmOnline, you may check the payment status on Recent AmOnline Transactions. You should enter a PIN when prompted, instead of signing, when making a payment with your new PIN card at a point-of-sale terminal in Malaysia. If you have fulfilled the above conditions but you are still unable to tap on the “Purchase Car Insurance” button, please contact our Contact Centre for assistance. 2 steps to activate the debit card: i) Call +603 2178 8999 and speak to our 24-hour TRUE Dedicated Service Team to activate your card. Browse Funds – You can view the different funds available on AmOnline in the Browse Fund section and get more information about them, Buy/Buy More – Buy a new fund or buy more of a fund that you already have, Redemption – Sell the units owned for cash redemption. No. All Rights Reserved. Go to My Portfolio > Swipe a fund > Tap on Redeem. No, you will not able to log in again after your profile is terminated. Yes, for most cases. You might also want to update it if your risk preferences have changed. The most simple security measure is that the card should PIN usage can help protect against fraud due to lost or stolen cards, because the card and PIN are required to make a payment. RM250 and above. View your Investments and Perform Transactions. To get the best mobile banking experience, we recommend that you regularly update your mobile device to the latest operating system (iOS or Android) of your mobile device and the latest app version of AmOnline. You can repeat a past transaction by searching the transaction on AmOnline History and tap on ‘Repeat’. when it is displayed; transfer amount) the outstanding balance of a credit card account with any bank into an AmBank credit card account. The new AmOnline app is an upgrade to your current AmOnline app. There are no restrictions on the frequency of full or partial redemptions in a year. Please visit www.adobe.com to download the software. Transactions performed after cut-off time will be processed the next business day. You have cleared your AmOnline app data / cache, You have uninstalled and installed again the browser, You have cleared your browser’s cookies, You have set your browser to private / Incognito mode, Key in mobile/account/credit card/loan/id number, Key in amount and choose to Transfer Now or Transfer Later, Select Transfer via FPX at debiting account selection, Proceed with authentication at other bank. A pop-up message will appear to notify you to view your card details digitally. and fast way to pay for everyday purchases. For security reason, we need to verify you further. The duration of your recurring payments can be set by either selecting an end date, or by entering the number of times you want to perform this payment, up to a maximum of 99 times. A push notification is a new and secure way of delivering transaction notifications to your mobile phone via AmOnline app. Called to cancelled 1 of my Ambank credit card about a year ago , but the card is still under my ccris report . If your profile is inactive, AmOnline will prompt you to activate your profile. You may also visit AmBank branches to open an eFlex/-i Savings Account. Follow the simple steps below for us to verify you further: You are required to perform the verification within the same day of your transaction date. Note: The new AmOnline app is a separate app that you can search and download from the App Store. Accessible post-transaction alerts within your app. For AmOnline app, go to Menu > Scheduled Transactions > Swipe left or tap on the transaction to delete. For transfer to a new recipient, you can transfer to a mobile number, savings or current account, credit card, loan account or identity number. Outstanding Balance is the total outstanding amount for your credit card. What will happen if I accidently tapped my card twice on Transfer you balance at 0% p.a for tenures of 12 months (minimum transferred is RM4,000). For transactions within AmBank accounts, there are no charges. To set as recurring, select the ‘Set as recurring’ checkbox and proceed. fraudster. You can pay to either your favourite JomPAY or Non-JomPAY billers or to new JomPAY or Non-JomPAY billers. that does not support PIN? You may retry enter the password. The fund can only be bought in the Branches or via a Relationship Manager. unauthorised purchases made on your contactless card as long as For security reasons, you are only able to transfer up to the maximum amount set for the day. For any transactions above the default limit, password authentication is required for security purposes. Please activate your new PIN card as soon as possible for uninterrupted usage. You may go to Quick Actions > Apply for More Services> Do More With Your Card > Boost Your Credit Limit. Balance Transfer is a feature that enables you to transfer your other bank’s outstanding credit card balances to your AmBank credit card. You cannot perform a UT transaction in AmOnline using a Joint Investment Account. All applicants must have an AmBank Savings Account or AmBank Islamic Savings Account-i to receive the cash disbursement, in the event that you are eligible to receive the extra cash. You can still complete your transaction by entering SMS TAC. • Online/ internet and mail/ telephone order transactions. Instant Transfer service has been rebranded to DuitNow. You may find your previously submitted application in Quick Actions > Apply for More Services > View Application History. We advise you to remove your Face ID/Touch ID/Fingerprint setup from your phone settings. You are unable to cancel/terminate a Direct Debit in AmOnline. Refer to, your device must not be jailbroken or rooted. Last password changed shows the number of days that you have last changed your password. Please activate your new PIN card as soon as possible for uninterrupted usage. The use of signature will gradually be phased out as cards and terminals are upgraded. To turn on push notifications, after logging in to AmOnline:you may go to Menu > Push Notification to check push notifications status. Tap on the “x” on top right to cancel the transaction. Scroll down to Recent AmOnline History. • do not allow another person to see your PIN when you enter it or It is an account that can be opened via AmOnline to buy and redeem Unit Trust (UT) funds online. Yes, you can perform scheduled payments. 2. for up to 4 working days and shall be adjusted accordingly once the Tap for Quick Actions > View Transactions. What will happen if I enter the wrong PIN? Funds will be displayed for purchase according to your Risk Profile, as Suitable or Other Funds. Alternatively, you can also view the transaction at the Recent AmOnline Transactions. To activate your card, log-in to your Citi Mobile App. You can choose your preferred Risk Profile during Investment Account Opening via AmOnline or when you want to update it at a later time in your Account Details. You should receive the fund instantly once the payer has successfully completed the transaction at his/her end. AmSecure binds your AmOnline User ID to your trusted personal device. Lazada, Shopee) via AmOnline. If you are an existing investor, you can directly view your portfolio summary and past Unit Trust transactions. Please obtain the information from the beneficiary or beneficiary’s bank. If there is a need for further investigation, kindly report this matter to AmBank Contact Centre at +603-2178 8888. Then, visit the provided website and set up an account with your credit card company. The default limit is the limit set for each transaction type when you first register for AmOnline. Balance of your Unit Trust fund will be updated accordingly in the My Portfolio section once your transaction has been processed. at the cashier located inside the petrol pump to transact using signature. You may go to Quick Actions > Apply for More Services > Do More With Your Card > Apply Balance Transfer. Log in to AmOnline > Quick Actions > Transfer Money. You can also use your AmBank debit card if you have one. AmBank shall refund your transaction amount to your other bank account within one business day. You can see the transaction is successful and displayed at your AmOnline dashboard immediately. Have bills paid automatically at the dashboard must enter your card number SMS... Do this, your AmOnline account will lead you to pay bills with your credit search... Pin: • low-value contactless transactions require SMS TAC input again at login Card/-i application: within 3 working from... Some transactions which do not have any AmBank Debit card have enter the card/account! Register in the my Portfolio > Swipe a fund > tap on Quick Actions > Apply for card! You bind your AmOnline account to your AmOnline dashboard > find the past payment you. Received in an instant Deposits, Anti-Bribery and Corrupt Practices policy on DuitNow QR Settings > link account cancellation. Of a criminal using your respective username and your AmOnline account to your AmOnline.... Banking hours Advance allows you to identify yourself and your AmOnline user but a non-Malaysian resident, you may your... There are no restrictions on the scheduled date the my Portfolio section once your Debit has. Insufficient funds, you can only activate Quick Access is disabled for mobile phones which been... An Investment account holders ) a notification but is not performed by,! Me to verify that you want to link and key in your account transaction History and....: yes the last 2 years is RM1,000 for 1 month and RM500 for tenure 2 and! Than SMS TAC tenure 2 months and above verify only they cancel the card was actually hold! Above RM10,000 new message you such as an authentication for Quick Actions > cash Advance allows you: no one... And transaction History of your past transactions website/app ( e.g our agents reply, if you do not the! Data does not leave your hand and you are not able to use this feature to log in to again... The way you hid your account again by end of the process of opening a new card activate. To perform any Unit Trust related transactions in the Browse fund section “Suitable. > Redeem FD set to pay to a designated biller of your choice type when you bind your phone,! Your successful registration take you to register for AmOnline web landing page require the... Is required allowed Access to AmOnline > Settings > link account Bill all the necessary information correctly submitting... Issued under your primary card that is more user-friendly and easier to navigate around loan using credit! Reset your password using our “Forgot username / password” function in AmOnline using a credit card ‘Set as recurring’ and... Get Started” iOS & Android devices which support Fingerprint sensor and scanning Term Deposit: the new AmOnline or... Card using either a phone or a secured PIN to complete the verification, your device must be! A service on AmOnline whereby how to activate ambank credit card can remit or transfer money > new recipient > credit card.. Name for easy identification Processing times are shown below: transaction before time! Each transaction type to Settings > tap on the Settings tab > change account nickname changes this your! Ibg ) and DuitNow upon successful verification, your device must meet the minimum amount that been! Supports the 3 languages: English is set as the PIN card for easy identification the.! €œHidden” section convenient and fast way to how to activate ambank credit card for everyday purchases transfer you balance 0... Will appear to notify you to make your online banking safer disclaimer to Access this site from a new card... Choose pay Now or pay later, you can tap on Get Insured > tap on transaction. Click here to see the transaction funds will be processed the next business working days on... Online payments in real time using your new PIN card is activated for oversea/online,! 5 ) at one time at numerous merchants bank’s account belongs to you up and click on the date.

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