i’m starting to believe it’s done on purpose. Is there someone who can help me? I can understand your frustration. ever see the movie “Falling Down”? Please wait since there will be a delay due to the surge in the number of applications. It has been 8 weeks and have not heard back and I have not received any money. Please consider the option of visiting an office in the vicinity if feasible. Click on the links below to find answers to all your questions about Massachusetts Unemployment. Inform them you would like to have it escalated. Please try and find answers to your question online, on the department’s official website. Need to file a new claim how do I get past this pre-recorded loop. Vicious frustrating circle!! You should still be able to collect partial UI benefits. You can also consider the option of visiting an office in the vicinity. Questions I listen to on the phone. Enter your zip code to get started. Multilingual call agents are available. If you’re not in a position to visit an office, I suggest you work your way through various phone numbers. while my account is still on prenote and i cant find my money in my bank account yet payment has been issued. I guess we can just keep trying to get in touch with unemployment, good luck! This was also on 3/21/2020 . Call, send a letter, or email to your unemployment counselor letting them know that you have found a new job. GetHuman4774140 did not yet indicate what Massachusetts Department of Unemployment Assistance should do to make this right. I know because we re self employed we don’t contribute to unemployment, which I was unaware, making us ineligible to receive benefits. You should be eligible to continue claiming “Partial UI benefits”. Make sure to check the status at regular intervals. Hope this works! If your application for Massachusetts unemployment compensation is denied, you can file an appeal within 10 days to have your case reconsidered. This is beyond unacceptable. When I log in as a UI claimant to read my inbox, there is literally no INBOX anywhere! Please do not transfer to an agent while in this system as it is not staffed at this time. How do I schedule a call back from Mass Unemployment? When I lclicked on the details, it showed my claim, plus the same amount as a new part time military employee. Many of the rules have changed because of this emergency. How can I reach someone? I’ve been waiting 3 months now and nothing. You can use the “Resources” or “FAQs” section of the website. I have not purchased groceries in 7 weeks, also cannot go to job interviews because I can’t pay for gas. You can reach our assistance call center at (877) 626-6800 from 8:30 a.m. to 4:30 p.m. Monday through Friday. My unemployment shows how much I’m getting but says hold on both weeks anyone know why? Visit the COVID-19 page for the latest info. I have been trying to contact and speak with someone for 2 months, the appeal is only supposed to take 30 days can I please Speak to a human?? She has already contacted DUA and I am expecting a call today and my case has been made a priority. There must be another resource. We advise against calling or visiting the office, as you may not get a response instantly. This PIN reset is a common issue across. Frequently-asked questions about unemployment and COVID-19 from employers, answered. Apply for unemployment benefits online - step-by-step instructions for workers | self-employed and independent contractors. They hang up when I call unemployment. We cannot accept claims by email. You pick everything they tell you to choose and then they hang up. Thank you! I’ve been locked out of my account. She can get into her account, but it freezes when she tries to send it. She has called over a dozen times. ? Generally, payments are released within 48 hours after DOL contact. I sent in my documents Multiple times so the pending issues can be updated. This is ridiculous! Gather the following information required to file your claim: name, contact information, social security number, name and address of employers for last 15 months, date you started working with your last employer, date of final day of work with your last employer, driver’s license number, bank account information for direct deposit. The problem: I need to file for previous weeks on unemployment. I'm so confused if this is from the gov't or from a scammer which is if I say "yes" … It is not safe for him to get on a boat to go to the office in Boston. A suggestion should be one that helps, I don’t have any as nothing I have tried worked for me, still on eternal hold. I have no received payment yet. My payment has been on hold for 4 months with no answer as to when I will receive any money. Thank you. The DUA administers unemployment insurance benefits to eligible Massachusetts residents who are currently out of work or have had their hours significantly reduced … Multilingual call agents are available. Please check if you can reset it online. Hey Michael, are you still waiting? We understand this might be a difficult time for you. 7, 8, 9 Thursday How can they do this to people right before Christmas. You may be able to get Unemployment faster and more easily than before. I’ve been waiting for 8 weeks for Renumeration to be complete. By now, it’s no secret that Pandemic Unemployment Assistance (PUA) systems across the country are not working. Remember to apply for other benefits too. We’re anticipating a shortage of staff across unemployment offices due to the massive surge in UI applications considering the pandemic. I have tried calling the office and talk to someone to try and resolve this so I can just log in, and i’ll be on hold for about 10 minutes and then it hangs up on me. Good luck! Governor Banker Constitutes if they have issues. Regular Hours: Monday to Friday: 8:30am – 4:30pm, Expanded Hours (February 4 – 28):  7:30am to 5:30pm Monday through Thursday only. HELP!! There will be perhaps no one to call you back. Please help. Unemployment in Massachusetts . Thank you. So I’ll be going to Boston later this week. Before contacting them, items GetHuman-erigo may need: Name, Email, Phone number or other identifying information . I cant get passed the reset pass word page after the phone verification I get an unexpected error has occurred… been trying since March 19th. What should we do? Your email address will not be published. I’m 68 years old and it would be easier to read it and listen to it at the same time. If they say ” due to high call volume…” they will hang up. Our automated Telecert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits. The issue in GetHuman4774140's own words . Help with Massachusetts Department of Unemployment Assistance Claims. No on will answer the phone or they will hang up on you. Still nothing! I go to my account I speak with Tier 2 employee’s my account has been assigned to an adjuster and still NOTHING!! Click to chat with a paid expert. Please call the Claims Center for assistance. Please wait for an update from the office. Now, I’m actually laid off and have waited about a month and my claim was denied again. I can understand your situation. You need to go on other sites. We need to wait for them to contact us. How on earth to I get in touch with an actual person? It’s impossible to get in touch with anyone and the lady at the career center in my area I felt was less than polite. Could you please tell me which office I can go to that is able to assist. Have you tried the online method? More information This page, Department of Unemployment Assistance (DUA) contact information, is, Department of Unemployment Assistance (DUA) contact information, in the scale of 1, Strongly Disagree, to 5, Strongly Agree, Professional Training & Career Development, If you need to contact the Department of Unemployment Assistance, please click here. Why Has College Graduates’ Unemployment Rate Increased? In earlier weeks, when I was able to reach an associate, they were courteous, informative and very helpful… but making them inaccessible just leaves me stranded. Email anyone even it’s not the department that handles claimed. I have been filing since 10/15/20 didn’t file last week due to family emergency and now I am unable to re-open claim. We recommend you to apply for UI benefits online. I have worked over 30yrs and when I need assistance so I can pay bills, I am not able to get it. Nobody can help. While some states automatically file your extension application for you, Massachusetts does not. My SS # ends in 9 and it keeps telling me I have to wait until Thursday. Contact. These ‘holds’ that they put on all reopened unemployment claims are a joke – I get that there is SO much fraud involving unemployment – but we have called daily for 6 weeks and verify ALL information everytime – we ask them to call back so we can prove that we are real people. I was receiving payments of reg unemployment sine Feb. then I got the emergency pandemic money. I was under the impression that a “top” application extended your benefits while you attended a training program to ensure job placement? My wife was laid off her job on May 20. I’ve been waiting for 3 weeks without pay. Hope this helps. Massachusetts is warning residents that people are using stolen personal information from previous data breaches to file for fraudulent unemployment claims as part of a national scam. The issue in GetHuman-erigo's own words. In that case, you can call the MA Unemployment Phone Number: Toll Free: 877-626-6800 Be prepared for long wait times because lots of people are trying to do the same thing that you are. This is in MA. As for your check, it takes a while for them to get you out your first check, however, when they do, it will include all of the weeks that you have filed, checks always go out on a Friday and the first check is always a physical check, then direct deposit kicks in. I’m having same issue and now I can’t get a rep on the phone. Im afraid to start and lose it. If the schooling hampers your prospect of working a full-time job, you might not continue to be eligible. If you are calling to file a new claim or reopen a claim for unemployment benefits, or need other assistance, please assess the Call Schedule below before calling. None of the offices are open! 7 Multilingual call agents are available. And it takes forever to get through to even enter your SSN. I submitted a claim in April. I would love to hear from you. The state agency said they want to … Have you gotten anywhere? No reply, no letters, no phones calls. Who do I email/call to get this fixed? I called and spoke to someone and they said someone needs to review the case. Considering the pendency, phone support will be limited. To apply for Unemployment Insurance (UI) benefits, you need to provide personal information including your Social Security number, birth date, home address, email address (optional), and phone number. It should not take 6 weeks for sure unless they keep you informed about a possible delay. In the state of Massachusetts, you can file for unemployment online through the UI Online portal, in person at 19 Staniford St. Boston, MA 02114, or by calling 877-626-6800. I have an issue … I have two questions I need to get addressed, and both are time sensitive per Unemployment Office requirements. https://www.mass.gov/how-to/appeal-your-unemployment-benefits-decision. I appreciate the patience and professionalism of the phone staff, but the lack of forward progress on my case has left me in severe financial straits. Good Luck! When they finally called back they said he had to go to the office in Boston. They just take. Sarah Vachon, Robert Barish and Norma Doane are among dozens of frustrated viewers who have reached out to NBC10 Boston Responds after having issues obtaining unemployment benefits. We recommend you apply for UI benefits online. The problem: I don't know how to request a call back from unemployement. Sarah Vachon, Robert Barish and Norma Doane are among dozens of frustrated viewers who have reached out to NBC10 Boston Responds after having issues obtaining unemployment benefits. If you don’t have a UI Online account, register now. I made a mistake on my initial claim and I submitted a contact form . People are hurting here–some of us face eviction and cannot take responsibilities and necessities our families need.. Have a real person with empathy and some semblance of authority making comments and answering question. I went to one location off their list and they told me that the only place that could help me was the office in downtown Boston. Find Massachusetts Unemployment Appealing Denied Benefits Information There are many reasons an applicant may be denied unemployment benefits in Massachusetts, and disqualification can occur during the initial application process or after you’ve already begun collecting weekly benefits. You can reach our assistance call center at (877) 626-6800 from 8:30 a.m. to 4:30 p.m. Monday through Friday. Hi Julie, This has been a nightmare. Hi Sam, I am in MA and filed my weekly claim as usual. Then I will become ineligible for future benefits because I’ll have no way to claim my weekly benefits. With Massachusetts unemployment insurance eligibility, if the applicant obtains work through a union hall, he or she must remain active with that labor organization, be a good standing union member and be eligible for placement and referral. Once you file a claim for unemployment benefits, the state unemployment agency will review the information you provide, talk to your past employer, and possibly interview you (most likely by phone).After its review is complete, the agency will either grant or deny your claim for unemployment benefits. You should contact your state's unemployment insurance program as soon as possible after becoming unemployed. I have been trying to reach Unemployment all week with no success. On May Day, we published the results of our latest survey, in which a shocking 84% of Freelancers Union members who had applied for government assistance had not yet received a single dollar.. Four weeks later, things have not improved. Been on hold now for 4 weeks! We live on Martha’s Vineyard. At the time of publication, Massachusetts only qualifies for the first three tiers of the federal Emergency Unemployment Compensation, or EUC. I started my claim a month ago. COVID-19 and MassHealth and Health Insurance. I can never get a live person on the phone. Shorter waiting times can be expected later in the week. The gig I did had nothing to do with the military. This includes: Your Social Security Number. Please try calling the phone during off-peak hours and also consider visiting an office in the vicinity if that’s convenient. The reason I’m telling you to answer like this is because although they say you satisfy the work search requirements if you are going back to work once this disaster is over with, is because I do not trust that they have a way of keep tracking of who is going back to work and who isn’t. I have been calling and calling to talk to anyone about my claim that has been pending forever. When I complete the questionnaire to file I am prompted to answer a question regarding the length of time I worked at my previous employer. I’ve gone to my local center and I was told that the only thing they can do is send an email asking them to make my claim a priority. The website says if you applied on or after March 10th you will receive all those payments. If the agent is unable to answer your questions immediately, they will schedule a call back for the following day. Nope. By phone. I have a medical disability and cannot pick up my meds. 401-617-0755, I suggest you claim your benefits on the internet, over the department’s website. For more information, please visit your state’s official Unemployment website. The Massachusetts Department of Unemployment Assistance (DUA) is the agency that sends checks to people who claim unemployment benefits. I don’t think you are understanding our comments here. They will be able to guide you in this regard. There are so many unemployed people here with the skills to provide for the labor shortage that’s at the UI office. You do not need to use up all your unpaid sick time, vacation time, personal time. I am unemployed and need the benefits!! 5. You may file your claim for unemployment benefits in Massachusetts by phone or online. It’s better if you call the office again to get a sense of the turnaround time. THIS IS NOT RIGHT!! I was there for 7 and 1/2 years. This is painful- what can you do to expedite this process? Fraudulent unemployment claims. Its straight up unprofessional. I Can't Contact Anyone at the Unemployment Office. Sam im not seeing anything that helps me learn or help my sotuation of trying to open a new claim because i have an existing claim From a month ago still being held up. CLAIMANT ID:   10578286. There is another type of unemployment extension called Federal-State Extended Duration (FED-ED), more commonly referred to as Extended Benefits (EB). I am still unemployed. Can I get the list of questions I listen to when I call each week to apply for unemployment? I will go back to my employer once this is over, so I don’t know what to enter when I’m asked if I’ve made job seeking activities this week?? Maybe we should start a petition to CHANGE this frustrating process.  ×  Please wait for a couple of the days for the payment to reflect. To Massachusetts Workers: How to File a Claim for Unemployment Insurance Benefits If you have been separated from work, or your hours have been reduced, you should file a during your first week of total or partial unemployment. She has tried dozens of times to file a claim online. If you are thinking about quitting a job, you may have additional questions about how that affects unemployment. Please reach out to the Unemployment Office. and i haven’t worked since the 14th. The form should be available under the “Resources” section of the Unemployment Office’s website. Any last digit Friday. Surprisingly a lot of readers have said emailing your state unemployment department or agency has worked more effectively than trying to get a live agent. If you still don’t see it, please follow up. They owed me almost 2,000 dollars by the time it was settled. Please consider visiting an office in the vicinity if feasible. Sherry, will call her back. I didn’t know my exact dates of working so I put March 8th on May 5th the claim was accepted.. so my dates are March 8th until March 8th 2021. How to Cancel Massachusetts Unemployment How to File a Massachusetts Unemployment Appeal How to Reopen an Existing Massachusetts Unemployment Claim How to Report Massachusetts Unemployment … You can search online with relevant keywords. Overview of Programs. Massachusetts Unemployment Rate Massachusetts Laborforce Rate National Unemployment Rate National Laborforce Participation Rate; 5,667,500: 3,578,300: 3,337,200: 241,100: 6.7: 63.1: 6.7: 61.5: The labor force estimates for towns with 2010 Census population of less than 1,000 were produced using the BLS methodology, but are not official BLS estimates. 2, 3 Tuesday Anyone else? We understand this might be a difficult time for you. Workers can learn how to apply for temporary income through Massachusetts Unemployment Insurance programs by clicking the links on this page. Any idea when this will be sent? For purposes of authentication, using your Password is considered the same as using your signature. You can find contact information and online filing information at the website of the Massachusetts Department of Unemployment … This now puts me at 8 weeks even though it says will take up to 4 weeks. Matthew. technical issue. Please fill out the info to the best of your knowledge. I am going to be calling Help me Hank next week and I suggest everyone call I have not received my unemployment either for 4 months. I have applied and I have not heard anything back I am getting kind of sick of it because I’m also raising my grandson was only 6 months old I need somebody to get back to me and every time I call on the line it does not give me an option to leave a message or to speak to anybody. When you’re filling out the questionnaire about your work search for the week, ALWAYS and I stress ALWAYS answer NO until you get to the last question, which has 3 parts and says something like were you available to work? Can someone please help. I dont understand i cant talk to a person on the phone ? Step2 Required fields are marked *, Please answer a simple Math question: * You can also find more details under the resources section. Contacting Massachusetts Department of Unemployment Assistance - by phone or otherwise While 617-626-6600 is Massachusetts Department of Unemployment Assistance's best toll-free number, there are 2 total ways to get in touch with them. I went to my local (Lowell) office and it was just a waste of time nobody could be bothered to look at my file. Both My wife and I solely depend on it being open for our income. No response! Stay Safe! Now that’s an idea. 7 weeks waiting here. How do I contact Massachusetts unemployment? I cannot talk or email anyone in Mass UI. I can understand your situation. the tax payer is the one paying them. I have been trying to creat a 4 digit password for claining weekly benefits. Someone from thier office will get on it. Please keep checking your account at regular intervals. Please provide more details surrounding your questions. Then I was denied for zero wages after a month! the website wont let me log on and tells me i have to speak with someone but i cant get a hold of anyone. I file my application on March 22 -2020 they somebody name but on me I tell them to Remove the name is not my jobs I not work for this person they are not doing anything from March to June 19-2020 they are not doing anything I need help please. We are helping GetHuman5580639 solve their Massachusetts Department of Unemployment Assistance Technical support issue issue from Dec 23, 2020. I’m constantly cut off and hung up on. Log in, then select Contact Us to get started. Unemployment benefits are available to most workers who lose their jobs in Massachusetts. The information available on site cannot be considered as advice of any form as it may be obsolete or incorrect. Its so frustrating! It can help with unemployment insurance benefits, job training, and finding a job. 0, 1 Monday There’s really only Email. My brother has been trying to do that for two weeks, to no avail. My issue has been escalated 9 times since June with no resolution. Subtract $130 from your weekly benefit of $360, leaving $230. I always thought ‘living in a van down by the river was a joke’ – until that is where I was living. I sent in all requested documents requested by me on the portal twice via priority mail. Congress created this program this year as a way to offer financial assistance to gig workers and other people who wouldn't otherwise be eligible to apply for unemployment benefits. There are millions of claimants sailing on the same boat. The Massachusetts unemployment insurance is a state sponsored program that offers temporary financial assistance to unemployed workers in the state of Massachusetts. After you hit prompt 8 for customer service. Please visit the website to find the answers. It will definitely take some time. UI Online is the fastest way to ask a question about your claim. Consequently, claims are being vetted through anti-fraud … My claim has been on hold for 7 weeks. I’m out of work and don’t know what to do… Need a solution! The sad thing is I wasn’t even approved for that much money, but with the backlog of money I am owed…..it will help me survive til I go back to work. Same here. See Covid-19 and Unemployment Insurance. © 2021 File Unemployment. Valid formats are XXX-XX-XXXX or XXXXXXXXX (32)” under errors. If the phone number isn’t working, you should physically go to the nearest UI office and speak with someone. I have been trying to call all morning and the automated system keeps disconnecting me after I hit the customer service prompt . Telecert phone line says my claim is current. I was approved for unemployment benefits over 2 weeks ago. I have claimed 8 weeks and still have not received the money. But my main question is am I eligible to receive the month well over a month worth of paymentsand how do I go about doing that cuz when I claimed my first week I was only able to claim that week not the previous ones. hi i really need help i’ve filled out the unemployment help page like 6 times this week to get a callback but ive received nothing. I’m so sorry for all you’re going through- it’s awful! Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code. This way, it’s a lot easier for you to manage claim payments. Please help me figure out how to get a call back! My payment has been on hold for 9 weeks and I’ve been trying to contact UI at least once every week . Sam, How long is the process time for unemployment? Sorry Sam, but your advice about calling the Claims Center for assistance is nonsense. To Contact … Do you have any informnation about this, or can you direct me to a reliable source? I made a mistake filing for the current week clicking a ‘unable to work’ option. Please continue chasing the office/checking the status regularly. He puts in the 1st 4 letters of the city he was born and the system says it’s wrong. I sent in a handwritten letter about the need for the agency to understand we are human beings. How long will it take to get contacted my claim should be Covid related but it Appaloosa not. Please be patient and continue chasing for a payment update. I am trying to make a claim and need to asap but it seems impossible. Worst state in the entire country! 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