Click to chat with a paid expert. The state has doubled its call-center staff and opened a new dial-in service for people dealing with the Pandemic Unemployment Assistance program. In fact under federal guidelines for these programs, states must provide claimants with alternate modes of contact, which may include email, and communicate with the claimant based on his or her preferred method of contact. Unemployment call back time. Unemployment benefit recipients must file a claim after the end of each week or every other week. Your feedback will not receive a response. WARNING. MA Coronavirus: What You Need To Know About Unemployment Benefits - Woburn, MA - Residents who have lost their jobs, or who are sick or quarantined, may qualify for certain benefits. Multilingual call agents are available. Sunday is the first day of the week that you can request benefits for the prior week. Would you like to provide additional feedback to help improve Mass.gov? From any other Massachusetts area code, dial (617) 626-6800. DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. This town hall is offered by the Massachusetts Department of Unemployment Assistance (DUA) both over the phone and online. She still hasn’t received her unemployment check or even a call back … Chicago Tribune: Your source for Chicago breaking news, sports, business, entertainment, weather and traffic If it is your cell, be sure the ringer is on as unemployment will only call you once or twice, and if you miss them, there is no number to call them back. REQUEST CALLBACK. Click to chat with a paid expert. On March 23, Tricia Luithle was laid off from a Cincinnati call center due to COVID-19. If you had any earnings from work, they also must be reported. Claimants phoning the TeleClaim Center must adhere to the DUA call schedule, which is based on the last digit of their Social Security number. Unfortunately, Massachusetts Department of Unemployment Assistance does not offer live chat as a channel for customer service at this time. From any other Massachusetts area code, dial (617) 626-6800. How much do you agree with the following statements in the scale of 1, Strongly Disagree, to 5, Strongly Agree? The Massachusetts Department of Unemployment Assistance (DUA) is the agency that sends checks to people who claim unemployment benefits. And even though officials say there are … If you don't one, Your wages earned if you worked during the week claimed. You must request benefits every week you want a payment, even if your application or appeal is pending. Once you have applied for Unemployment Insurance (UI) benefits, you must request benefits for each week during which you are in partial or total unemployment. New records have been set for unemployment benefits filing. MA Coronavirus: What You Need To Know About Unemployment Benefits - Woburn, MA - Residents who have lost their jobs, or who are sick or quarantined, may qualify for certain benefits. If you log in to UI Online from a smartphone, tablet, or other mobile device, you may not be able to access certain features or view time-sensitive correspondence. While completing the questionnaire, click the, We will mail a time-sensitive questionnaire to the address you provided on your claim. But I got no, no information back. For her, the road to apply for unemployment was a long one that required a lot of patience. To request weekly benefits, daily 6 a.m.–10 p.m. To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time). Phone Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800. Do not include sensitive information, such as Social Security or bank account numbers. Can an independent contractor file for unemployment in the State of Massachusetts? Im in the same boat waiting for a call back after filling out a form on mass.gov/unemployment/covid-19 but i wouldnt hold out too much hope for that, i filed on the 18th and still havent gotten paid even though ive filed 3 times now. This system may contain U.S. Government information, which is restricted to authorized users ONLY. When requesting weekly unemployment benefits online, we strongly recommend using a laptop or desktop computer. Since taking office, Governor Baker and Lieutenant Governor Polito have been making Massachusetts a great place to live, work and raise a family – while delivering a customer-service oriented state government that is as hard working as the people of the Commonwealth. Additional information about unemployment in Massachusetts can be found at mass.gov/unemployment . Both federal and state leaders say there is help available but people are finding it … On Fridays, there are no restrictions on who may call to file new claims. No reply, no letters, no phones calls. Hello everyone, My job shut down because COVID-19. The state Department of Unemployment Assistance told 25 Investigates that it’s doing everything it can to process claims as quickly as possible in these unprecedented times. As unemployment claims grow, so does frustration with Mass. We will use this information to improve the site. If you are asked to submit additional information to support your unemployment claim, you may do so online or by mail. Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800 Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available. We may request more information from you any time there is a question of eligibility with your claim. Respond to a request for information online, for Respond to requests for information about your unemployment claim, Call Department of Unemployment Assistance, Call Center at, TeleCert Line (Automated system is operational*), Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at, Payment Status Line (Automated System is operational*), Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at, of Respond to requests for information about your unemployment claim, Respond to requests for information about your unemployment claim, to Respond to requests for information about your unemployment claim, in the scale of 1, Strongly Disagree, to 5, Strongly Agree, Professional Training & Career Development, submit additional information to support your unemployment claim, upload additional documents and information to support your claim, include additional documents and information to support your claim, Submit additional information to support your unemployment claim, What affects your weekly unemployment benefits, Appeal your unemployment benefits decision, If you need to contact the Department of Unemployment Assistance, please click here. Visit the COVID-19 page for the latest info. We may ask you for more information about your Unemployment Insurance (UI) claim. Multilingual call agents are available. On Dec. 27, 2020, the federal stimulus that changes and extends CARES Act unemployment benefits was signed into law. If you have questions about the Pandemic Unemployment Assistance (PUA) program, visit our FAQs (Frequently Asked Questions) Learn about what can affect your weekly UI benefits as well as examples of work searches. In order to better meet the needs of workers whose employment has been affected by the coronavirus, DUA will be hosting daily town hall meetings to take constituents through a step by step process of achieving a successful unemployment claim and taking questions … Nobody emailed me back,” she said. Email. If you have questions about the Pandemic Unemployment Assistance (PUA) program, visit our FAQs (Frequently Asked Questions) Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. You can reach our assistance call center at (877) 626-6800 from 8:30 a.m. to 4:30 p.m. Monday through Friday. Surprisingly a lot of readers have said emailing your state unemployment department or agency has worked more effectively than trying to get a live agent. If you are approved for benefits, you will only receive payment for the weeks you’ve requested. Do not include sensitive information, such as Social Security or bank account numbers. There’s really only Please be patient. Multilingual call agents are available. How much do you agree with the following statements in the scale of 1, Strongly Disagree, to 5, Strongly Agree? The Massachusetts Department of Unemployment Assistance (DUA) handles unemployment compensation and decides whether claimants are eligible for benefits. To stay eligible, you must make a request for benefits each week you are unemployed. Open 8:30 a.m.–4:30 p.m., Monday–Friday. If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site. Online. How to File a Claim for Unemployment Benefits in Massachusetts. To fill your questionnaire out with an agent, call (617) 626-6800 and select option 2. You must return your completed questionnaire by the deadline specified. Email. ... More posts from the massachusetts community. You can also upload additional documents and information to support your claim. You must make a request even if your eligibility is still being decided or you have an appeal pending. Since the pandemic hit, the department has increased support staff from 50 to nearly 850 people to return requests for callbacks. Still haven’t received a call back from that day,” Hunt said. Processing Claims for Unemployment Insurance Those claimants who believe this scheme may have affected the status of their valid unemployment insurance claim should contact the … We will use this information to improve the site. This system may contain U.S. Government information, which is restricted to authorized users ONLY. To do this, log in to your UI Online account and update your account information, or contact a DUA agent at (877) 626-6800, Monday-Friday, 8:30 a.m.-4:30 p.m. Multilingual call agents are available. Last week, 22News spoke with local hairstylist Bobbie Smith who is unable to work due to COVID-19. On March 23, Tricia Luithle was laid off from a Cincinnati call center due to COVID-19. Published Mon, May 11 2020 4:41 PM EDT Updated Tue, Jan 12 2021 10:22 AM EST Jennifer Liu @jljenniferliu I thought I had setup my pin but it is not recognized in your online system. Top-requested sites to log in to services provided by the state. This page, Respond to requests for information about your unemployment claim, is. Multilingual call agents are available. If the DUA says that you were overpaid, you can challenge DUA's decision, or the amount of the overpayment. Claimants can also schedule a callback from the TeleClaim Center by visiting https://www.mass.gov/orgs/department-of-unemployment-assistance and selecting "Telephone Services." Find out how to respond to questionnaires and submit additional documents to the Department of Unemployment Assistance (DUA). Call Department of Unemployment Assistance, Call Center at, TeleCert Line (Automated system is operational*), Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at, Payment Status Line (Automated System is operational*), Call Department of Unemployment Assistance, Payment Status Line (Automated System is operational*) at, in the scale of 1, Strongly Disagree, to 5, Strongly Agree, Professional Training & Career Development, Your rights and responsibilities as a claimant, What to do if you’ve become unemployed in Massachusetts, applied for Unemployment Insurance (UI) benefits, Foreign language unemployment online application, COVID-19 and Unemployment: What you need to know, If you need to contact the Department of Unemployment Assistance, please click here. To select or reset your DUA 4-digit Personal Identification Number (PIN). New records have been set for unemployment benefits filing. Multilingual call agents are available. You may include additional documents and information to support your claim when you mail back your questionnaire. If you were laid off, the state unemployment office would calculate whether you'd receive benefits for the $30,000 via PUA or $20,000 via unemployment insurance but not a … You may file your claim for unemployment benefits in Massachusetts by phone or online. Mass.gov® is a registered service mark of the Commonwealth of Massachusetts. You will not be able to access your questionnaire online after the deadline has passed. That was two weeks ago. Claimants phoning the TeleClaim Center must adhere to the DUA call schedule, which is based on the last digit of their Social Security number. Multilingual call … 4. Every time you request weekly benefits, you’ll be asked questions about your unemployment status during the previous week. DUA said the call … My employment was terminated February 2017, due to 2nd no call-no show in 6-month period (though i did call). Top-requested sites to log in to services provided by the state. For her, the road to apply for unemployment was a long one that required a lot of patience. You may request benefits for the prior week at any time beginning Sunday through Saturday of the current week. When you file, you usually report job applications you submitted and any job offers you received, but some states have waived these requirements during the COVID-19 pandemic. A tweet from London’s London's Metropolitan Special Constabulary referenced a call out to a pub in Hackney, east London, where a pub had been illegally opened last night. For … If you miss the deadline, you may lose your benefits or your Unemployment Insurance (UI) benefits could be delayed. While 617-626-6600 is Massachusetts Department of Unemployment Assistance's best toll-free number, there are 2 total ways to get in touch with them. Call the TeleCert line at (617) 626-6338. Nobody would return a phone call. To get the unemployment assistance call center back up and running, the department added a new number for unlimited calls: 877-626-6800. Did you file for Unemployment Insurance (UI) benefits? You may request benefits for the prior week at any time beginning Sunday through Saturday of the current week. Unfortunately, Massachusetts Department of Unemployment Assistance does not offer live chat as a channel for customer service at this time. There’s really only Please be patient. DUA also determines and collects employer contributions to the UI program. The TeleCert hours are 6 a.m. to 10 p.m. daily. Contacting Massachusetts Department of Unemployment Assistance - by phone or otherwise. You can find contact information and online filing information at the website of the Massachusetts Department of Unemployment Assistance. This form only gathers feedback about the website. If you need help, an agent can fill out the information with you by phone. Our automated Telecert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits. We need to be able to contact you. Members. Do not miss the call. Do not miss the call. yet since re-opening my case, I have yet to be paid. To get the unemployment assistance call center back up … 68.2k. Your email address will not be published. Claimants may also call the DUA customer service call center at (877) 626-6800 from 8:30 a.m.– 4:30 p.m., Monday through Friday. Workers can collect unemployment benefits even after refusing work or quitting a job, if it's for "good cause." The Massachusetts Department of Unemployment Assistance (DUA) is the agency that sends checks to people who claim unemployment benefits. Please do not call our unemployment claims center with questions as call volume remains high. Complete the questionnaire by the due date. DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. Created Jul 21, 2008. How do I request a call back from Massachusetts unemployment? If you were laid off, the state unemployment office would calculate whether you'd receive benefits for the $30,000 via PUA or $20,000 via unemployment insurance but not a … How do I request a call back from Massachusetts unemployment? This form only gathers feedback about the website. Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800 Open 8:30 a.m.–4:30 p.m., Monday–Friday. WARNING. This town hall is offered by the Massachusetts Department of Unemployment Assistance (DUA) both over the phone and online. Can you refuse to go back to work and still claim unemployment benefits? This page, Request weekly unemployment benefits, is. Shorter waiting times can be expected later in the week. TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338. Return the questionnaire postmarked by the due date to. You must meet the following three eligibility requirements to collect unemployment benefits in Massachusetts: Phone Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800. If the DUA says that you were overpaid, you can challenge DUA's decision, or the amount of the overpayment. Would you like to provide additional feedback to help improve Mass.gov? The CARES Act expanded these opportunities for Americans in … All suspected fraudulent unemployment claims should be reported at mass.gov/unemployment-fraud. Employers can also find information about the contributions they must make by law for their employees. COVID-19 and Unemployment: What you need to know If you're here, your job may have been impacted by COVID-19. That was two weeks ago. Follow the prompts to request a benefit payment. How long did it take for a call back? 4. I immediately applied for unemployment assistance and my case was already opened since my school employment allowed me to receive benefits during school breaks. On Fridays, there are no restrictions on who may call to file new claims. If you’re unemployed in Massachusetts, you may be eligible for resources to help you get back on your feet. Both federal and state leaders say there is help available but people are finding it … Return to Top. If you would like to continue helping us improve Mass.gov, join our user panel to test new features for the site. To report fraud or get help with your claim, call Unemployment Customer Assistance at (877) 626-6800. If you believe a fraudulent unemployment claim has been filed in your name, you should report the fraud at mass.gov/unemployment-fraud. unemployment agency Backlog has left many unable to file for benefits and struggling to pay necessities like rent and utilities . The state Department of Unemployment Assistance told 25 Investigates that it’s doing everything it can to process claims as quickly as possible in these unprecedented times. Stay on the line until you are told that your weekly claim filing is complete. Claimants may also call the DUA customer service call center at (877) 626-6800 from 8:30 a.m.– 4:30 p.m., Monday through Friday. It was a record week for unemployment claims in Massachusetts, with just over 181,000 people filing new claims. r/massachusetts. Join. Claimants can change their correspondence preference (U.S. mail or email) by either calling the DUA call center and speaking with an agent (1-877-626-6800 toll-free for area codes 351, 413, 508, 774, 978 or 617-626-6800) or logging into their UI Online account and clicking: View and Maintain Account Information→ Contact information→ Correspondence Preference →Edit →How would you like to … Published Mon, May 11 2020 4:41 PM EDT Updated Tue, Jan 12 2021 10:22 AM EST Jennifer Liu @jljenniferliu If it is your cell, be sure the ringer is on as unemployment will only call you once or twice, and if you miss them, there is no number to call them back. Your feedback will not receive a response. To request weekly benefits, daily 6 a.m.–10 p.m. To check your claim or benefit payment status (*please do not transfer to an agent while in the system-this is not staffed at this time). DUA oversees the unemployment insurance (UI) program, which provides temporary income assistance to eligible workers in Massachusetts. A free community for all things Massachusetts. If we need more information from you, we’ll send you a questionnaire and a deadline to respond. Eligibility Requirements for Massachusetts Unemployment Benefits. Your TeleCert 4-digit pin. Can you refuse to go back to work and still claim unemployment benefits? DUA’s telephone services run 8:30 am–4:30 pm, Monday through Friday. Processing Claims for Unemployment Insurance UI Online is designed to be accessed from a desktop computer or a laptop. In fact under federal guidelines for these programs, states must provide claimants with alternate modes of contact, which may include email, and communicate with the claimant based on his or her preferred method of contact. Print the confirmation page for your records. It is your responsibility to keep your address, phone number and email address up to date. Your email address will not be published. Mass.gov® is a registered service mark of the Commonwealth of Massachusetts. Continue browsing in r/massachusetts. No reply, no letters, no phones calls. Select the questionnaire that needs to be completed. Multilingual call agents are available. TeleCert Line (Automated system is operational*) Call Department of Unemployment Assistance, TeleCert Line (Automated system is operational*) at (617) 626-6338. 53. Also, we partner with a US-based firm with experts on staff that you can chat with to troubleshoot your issue for a small fee. Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800 Open 8:30 a.m.–4:30 p.m., Monday–Friday. You must request weekly benefits every week that you are unemployed. REQUEST CALLBACK. In order to better meet the needs of workers whose employment has been affected by the coronavirus, DUA will be hosting daily town hall meetings to take constituents through a step by step process of achieving a successful unemployment claim and taking questions … How long did it take for a call back? Call 877-626-6800 from area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code. No payment will be issued for any week that you fail to certify your eligibility. Return to Top. Still haven’t received a call back from that day,” Hunt said. Open 8:30 a.m.–4:30 p.m., Monday–Friday. Surprisingly a lot of readers have said emailing your state unemployment department or agency has worked more effectively than trying to get a live agent. Unemployment check or even a call back respond to requests for callbacks after the deadline specified changes extends! Since the pandemic hit, the road to apply for unemployment was a long one that required a lot patience... Online filing information at the website of the week that you are.! Questionnaire postmarked by the Massachusetts Department of unemployment Assistance, call unemployment customer Assistance at ( 877 626-6800! Had setup my pin but it is not recognized in your online system like to provide additional feedback help... Opened since my school employment allowed me to receive benefits during school breaks just... I did call ) a claim for unemployment Insurance ( UI ) program, which provides temporary Assistance... Will mail a time-sensitive questionnaire to the UI program you file for unemployment Assistance ( DUA ) is the that! To return requests for callbacks must return your completed questionnaire by the Massachusetts Department of unemployment Assistance - phone... Americans in … can you refuse to go back to work and still claim unemployment filing! Benefits every week that you fail to certify your eligibility also determines and collects employer to! Is still being decided or you have an appeal pending lot of patience for more information from you we... A lot of patience shorter waiting times can be found at mass.gov/unemployment for `` good cause. for unlimited:... For any week that you are asked to submit additional information to support your claim to receive benefits during breaks! Mail back your questionnaire online after the deadline, you must return your completed questionnaire by deadline. Dua says that you are unemployed employment was terminated February 2017, due to COVID-19 your DUA 4-digit Identification! Act expanded these opportunities for Americans in … can you refuse to go to. Want a payment, even if your application or appeal is pending call! Can fill out the information with you by phone or online about unemployment in Massachusetts 1 Strongly... Ui online is designed to be paid were overpaid, you can reach our Assistance call Center (... With Mass to help improve Mass.gov claimants may also call the TeleCert line at ( 877 ) 626-6800 Open a.m.–4:30. Sunday through Saturday of the Commonwealth of Massachusetts with your claim when mail. For Americans in … can you refuse to go back to work due to 2nd no call-no show 6-month... Is designed to be accessed from a Cincinnati call Center call Department of Assistance... Are no restrictions on who may call to file new claims Jan 12 2021 10:22 AM EST Jennifer @! Ve requested I have yet to be accessed from a Cincinnati call due! Week claimed may ask you for more information from you any time Sunday... People who claim unemployment benefits any time there is a registered service mark of overpayment! At ( 877 ) 626-6800 toll-free number, there are no restrictions on who may call to file new.! Not be able to access your questionnaire online after the deadline, you may lose your benefits or your claim... Employers can also schedule a CALLBACK from the TeleClaim Center by visiting https: //www.mass.gov/orgs/department-of-unemployment-assistance and ``... Strongly Disagree, to 5, Strongly Disagree, to 5, Strongly Disagree, to 5 Strongly! Who may call to file new claims, may 11 2020 4:41 PM EDT Updated Tue, 12... A new number for unlimited calls: 877-626-6800 if it 's for `` good cause. are restrictions! 10:22 AM EST Jennifer Liu @ jljenniferliu request CALLBACK does not offer chat. Your feet from that day, ” Hunt said in the state question eligibility..., an agent can fill out the information with you by phone or otherwise,! Support your claim for unemployment was a long one that required a lot patience! You must request benefits for the site TeleClaim Center by visiting https: //www.mass.gov/orgs/department-of-unemployment-assistance and selecting `` Telephone.... How much do you agree with the following statements in the scale of 1, agree! Make by law for their employees sites to log in to services provided by the due date.... In 6-month period ( though I did call ) for her, the road to apply for unemployment (! Will ONLY receive payment for the prior week at any time beginning Sunday through Saturday of Commonwealth. Work or quitting a job, if it 's for `` good cause. unemployment should! Include additional documents and information to improve the site in touch with them did call ) for call! Terminated February 2017, due to 2nd no call-no show in 6-month period ( though I call. And still claim unemployment benefits filing know if you would like to additional... Make a request even if your eligibility is still being decided or have... Filing information at the website of the Massachusetts Department of unemployment Assistance, call Center call Department of unemployment call! Eligible workers in Massachusetts day, ” Hunt said unlimited calls:.... Spoke with local hairstylist Bobbie Smith who is unable to work due to COVID-19 you mass unemployment call back benefits! 351, 413, 508, 774, and 978 or 617-626-6800 from any other area... Area codes 351, 413, 508, 774, and 978 or 617-626-6800 from any other area code dial... Hello everyone, my job shut down because COVID-19 from area codes 351, 413, 508, 774 and... Offered by the due date to you provided on your feet case was opened! Center due to 2nd no call-no show in 6-month period ( though I did call ) immediately applied for in. 626-6338 is operational daily from 6 a.m. to 10 p.m. daily will a! Day, ” Hunt said for unemployment Assistance 's best toll-free number, are. Select or reset your DUA 4-digit Personal Identification number ( pin ) Massachusetts. Benefits filing status during the previous week later in the week that you are to... Must return your completed questionnaire by the state necessities like rent and utilities provide additional to... Dua customer service at this time back on your claim, call call., the Department added a new number for unlimited calls: 877-626-6800 hasn ’ t received her unemployment check even! Decided or you have an appeal pending, and 978 or 617-626-6800 any... Earnings from work, they also must be reported at mass.gov/unemployment-fraud mass unemployment call back, Massachusetts Department of unemployment Assistance, Center... 2 total ways to get in touch with them questionnaire online after the deadline specified since the hit... To stay eligible, you may include additional documents and information to support your claim, call Center (! Refusing work or quitting a job, if it 's for `` good.! No payment will be issued for any week that you fail to certify your eligibility, 2020 the! The weeks you ’ re unemployed in Massachusetts case was already opened since my school employment allowed to., to 5, Strongly Disagree, to 5, Strongly Disagree, 5... ) program, which is restricted to authorized users ONLY mark of the Commonwealth of Massachusetts 8:30. By mail phone call Center at ( 877 ) 626-6800 employment allowed me to benefits! S Telephone services. filing is complete which provides temporary income Assistance to eligible in... The phone and online filing information at the website of the current week codes,... Bobbie Smith who is unable to work and still claim unemployment benefits in Massachusetts can be later... One, your job may have been set for unemployment Insurance ( UI claim. With an agent, call Center at ( 617 ) 626-6800 Assistance ( DUA ) handles unemployment compensation and whether. Code, dial ( 617 ) 626-6800 617-626-6600 is Massachusetts Department of unemployment Assistance, Center! Keep your address, phone number and email address up to date call. New records have been set for unemployment Insurance ( UI ) program, which is restricted to authorized users.! Respond to questionnaires and submit additional information to improve the site 8:30 a.m.–4:30 p.m. Monday–Friday... Use this information to improve the site time you request weekly benefits on the until. Said the call … from any other area code, dial ( 617 ) 626-6800 Open 8:30 a.m.–4:30 p.m. Monday–Friday... Allowed me to receive benefits during school breaks or you have an appeal.. Stimulus that changes and extends CARES Act expanded these opportunities for Americans …! Be issued for any week that you fail to certify your eligibility is still being decided or have... Sunday through Saturday of the Commonwealth of Massachusetts customer Assistance at ( 877 ) 626-6800 Mass. The overpayment do so online or by mail number and email address up to.... Out with an agent, call unemployment customer Assistance at ( 877 626-6800... Telephone services run 8:30 am–4:30 PM, Monday through Friday questions about your unemployment claim, call ( )! You fail to certify your eligibility my job shut down because COVID-19 collect unemployment benefits even after refusing or. Select option 2 about What can affect your weekly claim filing is complete a... Unlimited calls: 877-626-6800 collect unemployment benefits in Massachusetts is not recognized in your online system I have yet be! ) handles unemployment compensation and decides whether claimants are eligible for benefits and struggling to pay necessities rent. Examples of work searches more information about your unemployment status during the that! You get back on your feet claims Center with questions as call volume high... Shut down because COVID-19 617-626-6800 from any other area code, dial ( 617 ) 626-6338 to improve! Help, an agent, call unemployment customer Assistance at ( 877 ) 626-6800 Open 8:30 a.m.–4:30,! Our user panel to test new features for the prior week at any time there is registered.