Desired outcome: Top of the Page, When will my credit card be charged for my in-store pick up? From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . They treat their employees like numbers. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. I have never bought any real gold that would break the way these pieces continue to break. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. The diamond came out four days later! How do you tell someone this? Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. I have two options: a. Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. }, KAY Jewelers Credit CardLearn More/Apply NowPay Bill/Manage AccountRegister Card I was told it could take up to 72 hours to hear back from a supervisor. When you purchase a ring on Kay.com, you will be shown the size (or sizes) in which the ring is available. For payments and other help, contact Kay credit card customer support at 855-506-2499. $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Could use a little better warranty service though, otherwise I'd give it 5 stars, Decent enough business, would recomend to any one of my friends, has no issue with customer support. They are really refusing to give me My money back. Read More. The package was never opened by anyone and came back only a couple days after being shipped. Click Here to learn how to determine your ring size. (Trade-ins are not accepted at kay.com.) Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. ComplaintsBoard.com is a leading complaint resolution website on the Internet. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. Monday to Friday: 7 AM 1 AM ET. Text (855) 929 - 4190. They sell no bands in store. You should not buy your engagement ring from this jeweler. This will surely increase the credibility of your complaint. Kay Jewelers was founded in August 14, 1910. Was worried about all the negative reviews but I had a great experience with kay from ordering to shipping and beyond when ups left the package three doors down at my neighbors houseluckily I went on a treasure hunt after ups said it was delivered and found it..But even when I called Kay thinking it was not delivered. My store experience at Kay Jewelers was absolutely amazing. Top of the Page, How long do I have to pick up my merchandise? VC01 (fr) The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. So don't forget to put the discount to use. There was no one in the store but workers standing around . No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. I customized a wedding band for my fianc and it was a mess. The very next day its 30% off and this store will not give me the additional 5%. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. I am beyond delighted!! I called and talked to three different managers three different times. ARPhotography . It can take up to ten days for this service. Set a time to meet online or in-store, and we'll meet you, ready to help. Whenever I purchase jewelry I always go to Kay Jewelers. they accept all major credit cards, PayPal, and Apple Pay. min-height: auto!important; The candidates seeking career growth in the jewelry industry or customer service can check Kay Jewelers' job portal and find various job posts at its jewelry store locations. You can contact their customer service team by phone at 1-800-539-0066 or by email at. KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. GO TO kay.com. Do all rings come in the same size or are there different sizes available? Or you may exchange it within 90 days of purchase at any Kay Jewelers. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. What is the difference between white gold and platinum? KAY . .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Certain metals such as tungsten and titanium cannot be sized. Our Company That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. Not a phone call. I wouldnt recommend this place at all. Top of the Page, What is a special ordered item? Just trade it in for a upgrade. (Trade-ins are not accepted at kay.com. Kay Jewelers does not sell conflict diamonds. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Sign in to add more and ensure your Favorites will be available on all your devices. Kay Jewelers should not pressure and make their customers feel uncomfortable. Later I was told it was a custom order and not returnable for that reason. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. } They treat their people like trash!!! I ordered a pre owned ring on 11/28 and I received it by 12/6. Receive a Quote. Score 2.3. They had it sent back and returned on December 29th. I still had the Diamond, so that was to remount & fix the prong. Custom designed jewelry is not returnable. I purchase a change from Kay jewelers and I had to take the train back because they got wasted and was causing a rash on my chest. Top of the Page, Why do you measure jewelry in millimeters? Top of the Page, Will I have to pay shipping charges if I request in-store pick up? monetization. I requested that the issue be escalated to a district manager and that the phone call recording from June 10, 2022 be pulled up and reviewed BEFORE the district manager calls me back. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Custom designed jewelry is not returnable. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? I am beyond frustrated with the service department at Kay Jewelers. Copyright 2022 Consumers Unified LLC. Customer service associates can be reached through the following methods: Market Force Contact Form: https: . How come they dont keep it in a safe or a common place for pick up? I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Cancelled order and full refund because it was within a half hour of purchase. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. Desired outcome: Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! She was very nasty with me and at first refused to listen to the entire situation. Click here to get notifications about new complaints of Kay Jewelers. Will I have to pay shipping charges if I request in-store pick up? Immediately receive the case number. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. I called the store and asked for a district manager and they gave me a wrong number. I am told to wait 10 to 14 days to see if they can find it? Unsubscribe at any time. At Kay.com, they strive to provide the best customer service possible. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Save up to 10% OFF on KAY Jewelers items. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. Presently, Kay jewelers is in breach of two contracts that I have with them. Claim it and get a lot of features. In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. Suggest avoid at all cost. } It was a great relief to have it arrive so soon. Thank you to the entire staff of the store for exemplary customer service. Here, KAY Jewelers is offering you $25 OFF on all their products. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. I placed an order on December 23 and decided the same day I did not want to make the purchase. Then I could buy the warranty after the repair for a few more hundred dollars. Their price was far better than the price of a local shop in Leesburg and they recommended a better setting. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. Top of the Page, Do all rings come in the same size or are there different sizes available? Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Personalization services: (18 weeks ago as of 10/14) She said she will call back after she calls the store. You're in the right place! Please call Customer Care at 1-855-506-2499 (TDD/TTY: 1-800-695-1788) to discuss how we can help. I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. Grab your savings right now. @media (max-width:767px) { Monday to Friday: 7 AM 1 AM ET. That's a great deal. I am beyond frustrated with the service department at Kay Jewelers. #freethebear" was even willing to spend more & trade up, with a warranty purchase. Build your forever wardrobe with new season KAY KONECNA Demi-Fine Jewelry now on FARFETCH. I went into Kay Jewelers in Defiance Ohio 11/23/2022 and purchased a Neil Lane bridal set. They say I had 60 minutes and denied cancelation. Click here to get notifications about new complaints of Kay Jewelers. Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. They have been horrible to deal with for a refund. Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. There can be some limitations, so pay attention. Either another chain or another piece of jewelry or refund. Box 659728. they also have a team of knowledgeable customer service representatives available to answer any questions you may have. From guiding you to the perfect engagement ring to handling a purchase-related question. Associate then call the manager and was able to find when I was about to leave the store. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store.
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