This is still happening to me and I have contacted Instacart help via chat 4 times and had it escalated and no one can seem to figure out what is going wrong. Retailers may also have size, weight, or price restrictions on certain items. To redeem a gift card through the Instacart website. When you have items totaling the minimum amount threshold in two different stores, these orders will both be placed. You can change your delivery date and time up until a shopper begins working on your . can add items to your cart without signing up for an Instacart account. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Watch the time frame of how far out you'd like your order to be delivered. Type your item name and see if a product matches, just in case. If you prefer not to replace an item, choose, on the item you want to add replacement instructions, If you choose to select the preferred replacement item, click, Keep in mind youll be refunded or charged for the difference in price for replacement items, Specific directions for hard-to-locate front doors, Any markers on your home that might help the shopper find the best entrance, After placing the order (but before your order is shopped). Part of our pay is based on the number of initial items in your order. Give them the order ID from the link you received through text message. Contactless delivery is available with our "Leave at my door" option. The Instacart app lets you track your personal shoppers progress and view item changes. Use Next and Previous buttons to navigate If you have notifications turned on, you'll also receive a notification. Learn about contacting your shopper. Below that, you'll see your list of items you are about to order complete with the product's picture, name and size, quantity box and subtotal for each item, followed by a total box towards the bottom of the screen for totals for complete item cost. Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. You can cancel your order by going to that page and clicking the link. The same exact thing just happened to me. If you have notifications turned on, youll also receive a notification. For best results, download the latest version of the Instacart app for, At the top left, click the 3 horizontal lines, stacked horizontal lines in the upper left corner. When I refreshed the page, the "Add to order" button (as well as replacement selection) had completely disappeared. You can add or edit items before shopping begins." Both the mobile and website interface say the same thing down at the . Also if your shopper adds too many items or they're too expensive and exceed the hold that's been placed on your account, the card will be declined when they go to check out. Tap Account > Your orders. When it's time for delivery, you'll see a message in the Instacart app's order screen. The page contains the list of items, a map, the shopper's name, and delivery details. Tap the 3 stacked horizontal lines in the upper left corner 2. This is a drop-down selection box and is completely optional. Priority delivery, which typically arrives in 60 minutes or less from when you place the order depending on what area you live in. Yes!!! Per Instacart's policy these things are unable to be ordered and delivered: live and feeder animals, furniture, non-alcoholic age restricted and over the counter items containing nicotine, items containing pseudoephedrine, ephedrine, phenylpropanolamine and dextromethorphan, holiday trees, currency, photos, lottery tickets, gift cards, weapons and weapon supplies, dry ice, hazmat chemicals, and helium tanks. Assuming there was no add on limit and I could add later, turns out there is. Tap Order history. For best results, download the latest version of the Instacart. fulfillment_details: Fulfillment_details: The order delivery details. However, if you decide to tap the item to open the product's page, you'll find the two quantity and ""Add to Cart" buttons at the bottom of the screen for additional details. If you add any items to an in-progress order, it automatically charges to the credit or debit card you entered at checkout or that you have on file. When your order is ready, just head to the club and check in via text or app. Here's how it works. ). Indicates whether the order received Instacart+ membership benefits. . Tap the item you want to edit 5. Recognize what's not able to be ordered and delivered. Thanks to all authors for creating a page that has been read 15,409 times. Scroll down to Your preferences and click Other options, or Approve. As a full-service shopper, you'll sign a contractor agreement and W-9 tax form. You can customize colors and add your logo to the top of the page. Instacart Pickup. This article has been viewed 15,409 times. For best results, download the latest version of the Instacart app for iOS or Android. You can check your order status with the Instacart app or website. At checkout, continue to the Say thanks with a tip page. Adding delivery instructions can help shoppers deliver your order. Please note If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage. If you prefer not to replace an item, choose Dont Replace to get a refund instead. The first step is actually making the purchase. to view items already found and changes like replacements and refunds. If there is more than one store of that brand available in your Instacart city (Instacart Shoppers know these cities as "zones"), be careful not to place items in more than one cart at a time (especially if you aren't a Instacart Express customer yet)! When I try to add items its not giving me the option To add to my existing order. Only use images you yourself took (such as a photo where you held the product in your hand - or the product inside it's product packaging - front side facing the camera). Your shopper selects the best possible replacement. Note certain items, such as alcohol, may not be added after your order is placed. On a store's homepage, tap View More next to Buy It Again. If you need to change its quantity to a lower number, press the - button then tap "Change qty". App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Add a photo of the item, if necessary. Be on the lookout if they have to ask you for more information on these requests. In your cart, click Preferences on the item you want to add replacement instructions. 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