Upon embarkation you will find a confirmation card in your stateroom or it will be noted in your ID guest card. Please keep these available for check-in. We urge you to have the letter faxed in as soon after making your reservation as possible. To learn more about family cruises with Holland America Line here. Guests who have committed or been convicted of a crime may not be allowed into Canada. Volendam Holland America Line shall not be responsible for any loss, cost, disappointment or damage of any kind as a result of any luggage lock removal, alcoholic/nonalcoholic items, or other prohibited items removed and discarded in violation of the policy. Holland America Line is working closely with authorities and governments across the globe on health protocols. The medium package includes 300 megabytes for $39, and the Large package includes 1,000 megabytes for $89. The Navigator App's free text chat feature works great as long as every person you want to communicate with has the app installedobviously smartphones or tablets are needed. Evening dress falls into two distinct categories: Dressy attire or smart casual. Norwegian has experimented with StarLink internet on their ships so plan on upgrades coming in 2023. Packas you would for any resort. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. Provided you have not requested early ticketing, Flexible fares can be changed or cancelled without change fees at any time prior to your cruise final payment due date. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. Limited time offer, Savings for On Board Bookings Only Bookon board and you can reserve your next cruise at a reduced deposit. Every decision we make starts with that basic rule. Consequently, you assume the entire risk of utilizing these third-party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. They have an Internet Point area where you can use onboard devices or bring your full ship usage. The internet service is available fleetwide with the exception of Galapagos-based expedition ships. You may easily place a call to friends, relatives or business associates during your cruise, reception permitting. Cancellation of Restricted Air will incur cancellation fees of the full cost of the ticket. Ambulatory Accessible These Holland America Line cruises in 2021 to Alaska are available for guests who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the . Holland America Line ships contain the latest safety technology and safety systems including but not limited to: For more than 140 years, the safety and security of our guests has been our highest priority. If you are new to cruising, you should be aware that cruise ship internet is a hidden cost associated with your cruise vacation. service of alcoholic beverages to intoxicated guests. They do advise that if you want to use the internet when its fastest, to avoid doing it first thing in the morning, or when the majority of passengers return from shore excursions. FACs are nontransferable, and nonrefundable. We seek, to the extent feasible, to accommodate guests with disabilities. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Passengers staying in suites pay a $16 per person, per day service charge. Awarded Best Dining and Best Nightlife for 2022 by Cruise Critic. Fully Accessible Single Side Approach For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. You can review your personalized information, print only what you want and have convenient access to everything you need for your cruise in one place. Once completed, all guests will be allowed to disembark. This should correct the problem. Luggage will be delivered within four hours from the time the bag arrives at the baggage carousel, or within six hours for delivery destinations more than 40 miles from the airport. The answer is usually maybe, but you wont likely know until you go to actually use it. Once youve made a deposit, set up EZpay and the rest of your cruise balance will be spread over equal, automatic monthly payments with no interest charges or additional fees. The dining room is considered a fine dining restaurant and shorts are not permitted. Each package comes with a daily volume of data for a superior experience. We recommend that visitors to Holland America Line websites who require screen reader software use specific combinations of screen reader and browser. These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. Our cruise Wi-Fi plans and internet packages allow you to stay connected at sea throughout your cruise vacation. Holland America Line - Holland America Line Connect is the brand's version of satellite internet at sea. During online check-in, you can securely submit your Immigration, Disembarkation and credit card registration forms. Details regarding accessible rooms on each ship are listed below and can be found on each ships Deck Plan. Their social package has a list of sites it allows access to in a more economical fashion or you can pay as you go if you arent sure of your needs before sailing. Holland America Line is committed to providing safe, easy, and accessible accommodations for all persons with disabilities, to the extent that is feasible. Changes to the air booking may require cancellation and rebooking of flights at the current available rate. PLEASE NOTE: WHTI-compliant documents are only acceptable for entry or re-entry into the United States. Cash deposits can be made on the last day of the cruise. As You Wish dining is currently available on each of our ships. Started August 27, 2021, By You will claim your luggage when you arrive at your final airport destination. Yes, our vessels have specially designed staterooms for guests who require mobility assistive features. Beverage. Reservations and payment are preferred 14 days prior to departure, but available up to 3 days before departure by calling: Unused transfers are not refundable. Park 'N Fly offers discounted off-airport parking rates through the Park 'N Fly Network offering service from more than 65 major airports nationwide as well as Port Everglades, Florida. Guests may, if they prefer, use another visa service or complete the process on their own. Our senior management team operates under a trust but verify philosophy which means going on the ships and ensuring that our practices meet the requisite standards. This is a direct reflection of listening to guest feedback. The VOOM Surf Package is the cheaper of the plans and offers all the basics without steaming abilities. Premium costs $29.99 per day and includes Surf Package plus video streaming including YouTube and Skype. Hotel Packages It's the easy, hassle-free way to travel to and from your cruise. All other questions and concerns regarding air arrangements should be directed to your travel advisor. We recommend that you use this for the most critical emergencies only: Connecting to a Holland America Line vessel at sea is simple by usingShip Dial Service. Logo Store; Find Your Roll Call; Meet & Mingle; . Q If I make a change to my booking, will I be charged a fee to reissue the documents? It is also available in the For Booked Guests section of the web site. We have created a broad range of shore excursions with options available for every desired activity level. Essential Information (hollandamerica.com, www.cbp.gov/travel/international-visitors/esta, Read more about applying for these documents, https://book2.hollandamerica.com/protocols/, https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative, Learn more about family cruises with Holland America Line, Special Requirements Information (SRI) Form, Do Not Sell or Share My Personal Information, 23' maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23' or less, 8005134515 (or locally at 9545850575). Enjoy a seamless experience from ship to shore with a high-quality City Stay or Overland Package before or after your cruise, and shore excursions to immerse yourself in your ports of call. Please also include your name, booking number, ship and sailing date. Please contact theGuest Accessibility Department prior to sailing if you will require oxygen while on your cruise. In accordance with U.S. legal requirements, we are providing the following link to theU.S. Department of Transportation Cruise Line Incident Reports. Sematics yes. Each participant also receives a Club Hal t-shirt. Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland America Line ship. It is recommended that persons who have been charged in the past or who have past convictions obtain the necessary documents before attempting to enter Canada. If you dont do this, you will rack up insane charges from your cellphone carrier while out to sea. NLV typically runs its course in 24-48 hours without serious or long term health effects. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. When users phones pick the shipboard signal, their phone will usually display cellular at sea, Ship Roamor 901-18. These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. PLEASE NOTE: In addition, visas or other documents may be required, depending on your citizenship or residency and the itinerary. If you want to purchase it onboard, it will be $125 plus a $3.95 activation fee. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Click the Remove All Website Data button to delete all cookies currently stored by Safari. The bed can be converted upon request to 2 twins if full compliance is not needed. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact ourGuest Accessibility Department. Do Not Sell or Share My Personal Information. Q When will I be able to access my documents? For your convenience Holland America Line has partnered with two luggage transport services for your convenience. If this happens, try closing and reopening the browser. Whether you want to post selfies to Facebook or check out your ship's dinner menus on your iPhone, you'll likely be covered. For security reasons, the loading of luggage, which you checked in at the terminal, will not commence until 1:00 p.m. Yoga, Pilates, Indoor Cycling and cardio circuit training are available for participants at all levels. Internet and Wi-Fi: All Holland America ships have internet cafes. Plastic water bottles are not allowed. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. I could only add three additional devices, not just one. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. May 05, 2021 7 min read. Our exclusive Explorations Central programming unlocks the history and culture of each destination with engaging presentations and captivating performances. Shirts/cover-ups and footwear are always required indoors. Q I have opted for a guarantee stateroom. Do not pack your passport, medications, cruise documents or airline tickets in your checked luggage. Roaming charges will apply. If you have questions regarding tendering procedures while on board, please speak with the Guest Services Manager. Once final payment is received by Holland America Line and Online Check-in is completed, travel documents with your vacation details will be available approximately 50 days prior to your voyage date. Choose from more than 100 items, including a festive bottle of Champagne, specialty dining package, bouquet of flowers or an onboard credit. On Grand Voyages we also add an occasional Formal night where suits and dresses are recommended. Roaming charges apply. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Whether we are chronicling our travels, advertising our business interests, getting remote work taken care of, sharing vlogs, or engaging with friends and family few can go a day, much less extended time periods without Wi-Fi access or means of getting to their accounts. Viewing Your Air Itinerary These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. Three nights specialty dining: Ships with Tamarind receive one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. Cruise contracts are nontransferable. In these drills, our teams are trained to be assembled, suited up and in place to enter a fire area within minutes of an alarm being sounded. Internet and Wi-Fi: Although there are no onboard internet cafes, internet is available 24 hours on all Carnival ships. Featured fares are per person based on double occupancy, cruise or Land+Sea Journeys only. Internet access onboard is free, but there are some significant limitations on bandwidth for such activities as streaming. Follow along as we share our travel tips, cruise reviews, information on ports of call, and the latest cruise news to help you plan the ultimate cruise vacation. MSC Cruises MSC Cruises offers a variety of internet packages. It is important to note, however, that meals are prepared in mass quantities on board, thus there is always the possibility of some cross-contamination. Passengers can purchase a Day Pass for $59 which entitles them to one full day of continuous access. All plans cost slightly less for longer sailings and if purchased online before the cruise. Activities are offered for kids (ages 3-7), 'tweens (8-12) and teens (13-17). Our Signature package includes everything from our Quench Package along with your favorite premium beers, spirits, cocktails, and wines by the glass priced $11 and under. Fares quoted are those currently in effect. Be sure to check your online cruise planner for the exact pricing of internet packages on your cruise. In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call. The Surf package is the cheaper of the plans but does not include streaming, the ability to send or receive photos, or use technology such as FaceTime. Place them in a carry-on bag or keep them with you so you can access them easily. Canned or bottled beverages, including water, carbonated mineral water, and soft drinks. With the introduction of content-based plans guests no longer have to worry about running out of minutes or megabytes they can use their device to access included sites all day. If you want to permit a minor traveling with you to go ashore without an adult companion, please discuss this in advance with the ship's Security Officer so that they can make a notation of this in our gangway control system software. but wifi per stateroom and we can't connect at the same time. Choose from more than 150 items, including a festive bottle of Champagne, specialty dinner, luxurious spa treatment, bouquet of flowers or an onboard credit. At this time guests will not be able to travel with service animals on voyages that end in Australia or call upon a port in Australia after visiting a foreign country. Please note: No refund or allowance can be made to any guest who might, for any reason (including medical), cancel, deviate from, or otherwise not utilize all of the services scheduled to be provided by any excursion. If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country. The Signature package has a daily limit of 15 alcoholic or non-alcoholic drinks with a menu price of $11 or less. (See screen shots below). Roll-in Shower: Staterooms VB6003, VB6004, C1082, C1081, D1100, I-8037 In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Gratuities on HAL apply to both adults and. Please keep this in mind when packing. If, due to any cause beyond our control, we are unable to arrange for air travel or the air travel we arrange is unavailable or otherwise fails to materialize, to the extent permitted by applicable law, our sole liability will be limited to refunding the air price paid to us. Why not plan a little extra time and extend your experience even further with an expertly guided tour? Some countries impose an arrival or departure tax, which cannot be included on an air ticket. Clearing your browsers cache and cookies may also correct the issue. When we were aboard we saw a change occur that was helpful, that we were going to suggest /comment on. BeverageManagement reserves the right to refuse service for any reason, including refusing service of alcoholic beverages to intoxicated guests. Holland America Line cautions against the use of garment bags with hanger hooks protruding from the top. So, theres no charge for social media, email, web browsing, or messaging. Half Moon Cay has a contrasting mix of green vegetation, white sand and blue sea. Special dietary needs, such as vegetarian, diabetic or gluten-free meals, are easily accommodated with advance requests. Heidi is a physical therapist by profession, cruise enthusiast at heart, and Princess all the time! Some lines charge by the minute, and others offer daily or voyage-long packages. To order Greenhouse Spa products online, visit www.timetospa.com. Please remember that many other countries have a similar policy when going ashore and you will be subject to their currency allowances at the current exchange rate. A customary fee will be charged for services and medications dispensed. The charge does not apply to payments made by debit card. A Holland America Line has gone voucherless for most services. Suites SA7057 and SY5002 have wheelchair access on the right side when facing the bed. Learn about Holland Americas COVID-19 vaccination and testing requirements in theHealth Protocols FAQ. Q: Are a jacket and tie required for men? While the terms of the package may fluctuate based on your specific sailing, this more inclusive offering typically includes 4 add-ons- shore excursion credit, a beverage package, WiFi, and specialty dining. For security and safety reasons, we have selected Scootaround and Special Needs at Sea as the only outside vendors that we will permit to deliver oxygen supplies to our ships: Note: Oxygen and/or oxygen equipment deliveries will not be accepted from any other companies. The Eurodam will sail from Athens starting this August - Photo by Holland America Line (Latest Update: June 21, 2021) Holland America Line announced its plans for a 2021 return to cruising following a year-long suspension of operations.Beginning this August the line will offer 7-night Greek Isles cruises on the Eurodam sailing roundtrip from Athens (Piraeus). In most foreign countries, the laws are not as stringent as those in the United States. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. It is prudent to photocopy the identification page of your passport and pack it separately, in case of loss or damage to the original. Q What information do I need to register? If you do not adhere to the cruise itinerary and, as a result, violate this law, any resulting fines will be your responsibility. Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked luggage. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. After you select the pages you would like to print, click on the OK button to complete printing. Q Will Express Docs include flight, hotel and transfer information? This allows you to browse websites, use social media apps (except for TikTok), and access email (no VPN). Q Do the luggage tags need to be printed in color? Customs officials will not be available at the ship during check-in to register valuables. Best Cruise Vlogs to Binge Watch 2023 Edition! That being said, it is not the same on every ship, and the costs are specific to each cruise line, so dont make assumptions that just because you sail on one two years ago and want to pick a new line, the services may not be the same. Cruise lines will often run sales, and travel agents will often offer perks, that may include free WiFi for booking a cruise or discounted rates for packages when purchased pre-cruise. When the ship reaches port, pricing will switch to the country-specific roaming rate -- also not cheap unless you've signed up for an international calling plan. Contact our support line at 1-800-628-4771 if you require assistance with changes. This should be done well in advance of travel at a Customs office near your home. To add our Cancellation Protection Plan to your new or existing cruise booking, please call us at 18779324259. Unlimited Social Media Wi-Fi 1 device 12.50/day when purchased prior to your cruise allows access to Facebook, Instagram, Twitter, but not TikTok. Experts show you how to avoid problems when traveling in developing nations. Once onboard guests can upgrade to Premium, a higher service level package or to multiple devices. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceedUS$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. A If you are using an Apple Safari browser, you may need to upgrade to a newer version of Safari or install a Firefox browser. If you booked your air travel through Holland America Line, then we already have your schedule. You may select to print up to 10 additional tags at a time. Is it good enough to stream netflix? (Additional perks can be added at extra cost.) We were not successful when aboard the Zuiderdam last month. Surf costs $24.99 per day and includes the Social Package plus generic browsing sites, email, news, finance, sports and more. After clicking the Print Boarding Pass button, the screen may read Loading. Look to the top right corner. An ESTA will need to be completed for each family member traveling on the cruise. Our staterooms and suites come in an array of sizes and configurations to fit your family. Listen to the menu and select the number that corresponds to the ship you are calling. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. When will my credit card be charged each month? A Once Online Checkin is complete, the booking is paid in full, and the cruise is approximately 45 days prior to departure, you may access your Express Docs online 24/7. Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date. do a Zoom call, etc. Sometimes I might have to buy a coffee at Starbucks or something at McDonalds, but no big deal. [emailprotected] is the program covering all of Disneys internet packages at sea options. A general per-day internet usage rate of $29.99 is availble for sailings up to 12 days long. Depending on weather and occasion, add a blazer, cardigan or windbreaker jacket), Men may want to add an extra pair of slacks, but they'll find that the same basic dress theme works for them, too (there is no place in Alaska a man cannot go in a sport coat and slacks. Be sure to bring a sufficient supply of medication and transport it in the original container. However, internet speeds can vary significantly by line and ship, depending on location, available bandwidth and other factors. For guests with food intolerances or allergies that are not life-threatening, please contact our Ship Services Department at (800) 541-1576. For voyages that depart from and return to Australia and/or New Zealand, Europe, China, Hong Kong, Singapore or Taiwan, this policy applies to guests 18 years and older. The Browsing package costs $59 for 90 minutes and the Social package costs $109 for 240 minutes. A bit of confusion on the semantics. Guests will be asked to discard open beverages in plastic containers prior to boarding. Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries. @ciabelle when onboard, there is a messaging facility on the Navigator app that is free to use. Clarification: Is this per guest or per stateroom? Family packages -- four devices or more -- start at $9.99 per device per day. From time to time, guests encounter transportation delays in getting to their cruise ship. With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual Lido Market. However, some needs require adequate time to prepare for a guest's arrival. Supports audio/video calling and streaming where coverage allows. about the Greenhouse Spa and Salon. Other health-related information can be found on the CDC Travelers' Health page. My understanding is the Have it All package includes the WIFI Surf package. On the morning of disembarkation, each guest must have settled their onboard account. Parents, guardians and chaperones are responsible for overseeing the conduct of minors in their care. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. Roaming charges usually apply at sea -- depending on provider and service availability. 2 - is that good enough to upload one picture on a blog or another forum? Watch for package deals prior to your cruise and check if your Crown and Anchor member level offers a discount on internet service. Last January aboard the Nieuw Amsterdam, four people in the Deck 9 hot tub were passing an IPad tablet to each other in order to wave at folks back home on a live connection. 5 On Koningsdam, Nieuw Statendam and Rotterdam breakfast is available for Pinnacle and Neptune suite guests in the Club Orange private dining venue. For further information on our relationship with airlines, please refer to your Cruise Contract. A: Dressy attire is appropriate. The Premium plan is the most inclusive allowing for streaming and the use of apps like YouTube and Skype. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Do you have a cruise booked? Choose the blissful pampering of a facial therapy or let the trained fingers of a massage therapist soothe your muscles while working fragrant oils into your skin. Payment for air travel will be due with your cruise final payment. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. We also offer shipboard credit, which allows guests to choose their own gifts once onboard. A timeline has been set that will see Starlink installed on all Royal Caribbean ships by the end of Q1 2023! All onboard Internet usage is subject to Holland America Line standard policies, which may limit browsing of some sites due to network security and bandwidth usage. A After completing Online Check-in, your Express Docs will be displayed. Learn more about family cruises with Holland America Line. internet package. Tickets are nonrefundable. Structural stability software programs which ensure the weight of fuel, wastewater and other onboard supplies are properly distributed to maintain structural integrity.
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