Ensure Agents have access to Knowledge when viewing a Case". It's easy to miss. Hi I am getting the below error. Issue was with the Lightning Page Layout. We can thus say that UI and UX design covers a vast area, exceeding the simple wireframes. I am getting this below error. Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. What am I missing? Hi All,Im struggling to complete challege 6. When you start a create a new report, simply click to start with a clean screen. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. The macro itself is working fine. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Could you share a bit more details on what you have done for this step? thing I could be missing?Thanks in advance! Stuck on Superbadge Apex Specialist Step 1? Ensure you set up the routing for Basic Cases properly." Could you share what you have for your dashboard/report/etc and I'll take a look! You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! For those of you who know me, you probably know that Im lucky enough to have a job that. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Tonight's challenge involves the creation of two processes. I am also stuck in Challenge 5 with the "Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. This, like all superbadges, requires a careful read through the instructions prior to any clicking. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Hello Trailhead Baby,Getting Below Error Message on Step 4Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Something that helped was saving the report frequently. Review the steps to rename the console to 'Cloud Support Service Console'. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. Excellent article and with lots of information. The worst error! I fixed it, it was a really stupid mistake. One of my favorite new things this week was taking a shower with my whole block collection. Something a little odd- Have you added the chatter feed/publisher to the layout? "Please help to resolve this. on Challenge 4 of the Service Cloud Specialist and I am going around in circles :(I have: 1: . Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Keep working, great job i believe you should like my post home care specialists. Keep up the good work. I just finished the superbadge. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. I have named and renamed it (Over and over and over). Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. It is hard to give many hints about this step without giving away too . I had problem with the chart, now everything is correct. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). Think carefully about the language it talks about pushing cases UP and pushing cases TO. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. An action can be added to the page layout. 2 comments Closed . Book Now. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Would you like to share a few more details on how you currently have things set up? I'm STILL hacking away at this error message. * Able to be used on a profile level? Leave a comment for the Trailhead Baby! For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. This worked for me. Hi All,I am currently stuck at challenge 4. He laughs when I poke his nose and tries to take toys out of my hand. Help with Superbadge Service Cloud Specialist step 4. However I successfully created this console in my playground.Challenge Not yet complete here's what's wrong:We can't find the 'Cloud Support Service Console'. Open a Case in the service console.2. Did you start with a clone of the correct profile? When you start a create a new report, simply click to start with a clean screen. This superbadge in specific helps building reusable granular components. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Review the steps to rename the console to 'Cloud Support Service Console'. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. Ensure the Cloudy Weather Email Template addresses the Recipient of the email.My macro runs with the quick text and email set up but I keep getting the error above when i check the challenge. (Which, as a reminder, was renamed to be the "Cloudy Support Service Console"), This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Hi,Oh I got it! Ensure the Customer Contact can be tracked on Cases. Ensure you set up the routing for Advanced Cases properly.could you please help me to solve this error. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. I'd try this- Delete the current process. I hope that you feel inspired. If you are short on time, start around the 20 minute mark. The simple things Hey, i'm on challenge 3 and almost done. Thanks! Review the steps to ensure you create the Case Page Layout for the Cloud Technical TeamPage layout is created with name : Cloud Technical Team - not working Cloud_Technical_Team - not working tried so many times but still showing same error.Can you please help me on this. took me 2 hours to undersand that, and without your comment I could have been there forever!! I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Making dinner for Mom! When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Any ideas that can help me? 1 is checked that should not be checked. I am unable to rename the "Service" console , I receive this message when selecting Edit. Does somebody have a thought? Sounds like an easy oops! Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Do your routing configurations tie to the correct queues? privacy statement. You also get personal insight into the life of a Trailhead Baby! Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Thanks @ Tarik, the directions states to create two roles, which I did. Tags It's a picklist. Did you check the values? By clicking Sign up for GitHub, you agree to our terms of service and Make sure that the correct date range is selected. So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. Ensure Entitlements are visible on Cases in Lightning.' This error stumped me for a while as well. "I named the process :"Cloud Technical Team" !Not sure what is going on .. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. Ensure you select the correct Chart format." Ask Question Asked 2 years, 8 months ago. The free lemonade offer worked! THANK YOU! Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. You, my amazing reader, get more than tips for a Salesforce Superbadge. I have the same problem, I have the same problem, could you solve it? Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. read more, Youre going to think Im totally pathetic for writing about this!!! !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. on 6th challenge. I'll let you guess that part :) 2) I'm showing subtotals, but I doubt it matters, Thx a lot, you gave me nice direction. @Joy.. Can you please share the solution ?r. hmmm You do not want to enable all of the checkboxes. (Hint- search in setup for "support process". I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. I have created data categories and Subcategories and have activated.But have issue with the above error. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'.