If on the day of travel seats are not available in your cabin of eligibility, you will automatically be considered for an upgrade to the next higher cabin depending on commercial and operational needs, and subject to complying with the applicable dress code for that higher cabin. Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. When do my Avios expire? Looking for a particular British Airways employee's phone or email? AB2CD3. Please visit our Help centre for more support if you have a question about your booking or flight. On Business is our loyalty programme for small to medium sized businesses. The carrier has announced that it will begin recruiting cabin crew members to start working from Spring 2022 onwards. Customer Service Resources Customer Relations postal address 19,209 talking about this. While 800-247-9297 is British Airways's best toll-free number, there are 6 total ways to get in touch with them. Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. AND You have checked in and have a standby boarding pass, AND You have had passport & visa checked where necessary, AND It is 60 minutes before the scheduled departure time of your flight. Your booking reference consists of a combination of 6 letters and numbers e.g. The majority of our calls are managed by British contact centres. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. Passengers without a listing will be refused travel. If accepted for travel go to a bag drop desk in the main area for your boarding card and baggage acceptance. Filter. Telephone: 0344 493 0787 option 2 (calls charged at local rate) Daily: 08:00-20:00 Enquire about changes to an existing flight booking Telephone: Check if you're able to change your booking online. The airport pair on your coupon must match the flight on which you wish to travel. When you fly on British Airways, you can earn and redeem AAdvantage miles, plus, enjoy the benefits of your AAdvantage status. Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association How do I claim missing Avios or Tier Points on flights or other purchases? Your booking reference consists of a combination of 6 letters and numbers e.g. Greater London UB7 0EB |. Please refer to the FAQ on my.baplc.com for further information. Your booking reference consists of a combination of 6 letters and numbers e.g. Changes to Terminal 3 check-in effective 17th September 2015 Check in at a kiosk in Zone D. If you are allocated a seat follow the kiosk instructions to have your bag tag(s) issued. The link to the web-site, which does show who is included in the Visa Waiver program, is: Download the StaffTraveler app to get accurate, reliable seat availability for British Airways flights. Get contact details including emails and phone numbers The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. Your booking reference consists of a combination of 6 letters and numbers e.g. Request duplicate receipts, proof of travel and other insurance documents AB2CD3. Tel: 020 8562 5777 During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . This site is protected by reCAPTCHA and the Google. All flight and holiday reservation queries are dealt with by BA. It shows the number of listings and priority, but not commercial overbookings, etc. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. You can amend your reservation in the same way as a normal booking by using the BA online reservation system or call BA Customer Service 0344 493 0787. This point is immediately before Security. You can email the site owner to let them know you were blocked. Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. Currently British Airways does not issue a photo id card to widows and widowers of former staff. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit What ways can I check in? You do not need to enter travel details or address in the USA, and if approved, the authorization is valid for two years, so it is worth applying well in advance if you think you have any intention of travelling to the USA in the coming two years. If you are a small or medium-sized business and would like to earn your company points when your employees travel. Email: Liaison.1.council@ba.com Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. Please visit our Help centre for more support if you have a question about your booking or flight. You can also visit the offices located in different parts of our country. Our listing site is not currently able to process tickets that feature other airlines and routes that are not specific to BA. Claim baggage-related expenses or compensation. Contact information for British Airways (BA) Staff travel with its free or geographic phone number. Calls cost 2,50p per minute plus your phone companys Access Charge. If you are abroad, the contact number for British Airways Executive Club Silver is: +44 (0) 207 949 3065. Refreshed every minute. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. Have you already booked? Please have your booking reference ready when you call. Your allowance will be in accordance with the type of ticket you are using. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. This is a public forum and we don't recommend that. BA staff travel loads are not always accurate and should be taken as an 'approximate' guide to availability. Had a great experience and want to thank someone for it? Please ensure that your attire is appropriate for the cabin of eligibility. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. . Sign up for a free account. If offered, we ask that you politely decline. Refreshed every minute. Sean first joined British Airways in 1998, where he began his career as a financial analyst. The British Airways Executive Club Bronze member's telephone number is 0800 597 7580. Click to reveal Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. If you do not want to be listed for the next flight go to the ESS Flight Management Desk to advise. The move comes as the airline sees business bounce back with transatlantic borders opening and passengers returning quickly. If the flight is open, the check-in agent may ask if you want an aisle or a window seat, but this depends on availability. Note: there is no dedicated bag drop desk for staff passengers. Published Oct 14, 2021. Please note this number is only available when calling within the UK. Find further help and advice about lost and damaged baggage, BSL Video Relay Service with SignLive Monday Saturday: 0900-1700 We want you to know you can trust us to respect your privacy and keep your personal information safe. You can also get in touch with us on Twitter @British_Airways. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. No special service requirement is permitted when travelling on standby travel. Bookings made directly with British Airways If you need to cancel your booking, please log into Manage My Booking to see the options available to you. If the kiosk prints a boarding card without a seat number, the kiosk will tell you what to do next. Join Hotline Today Get year round access to discounted shopping, offers and scheduled flights with BA Clubs. Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. Use this form to log in to your account or to create an account for the British Airways executive club. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. It will include unlimited mileage, tax and all insurances needed to drive the vehicle. Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Please can we ask you not to use this e-mail this address with booking/ticketing requestsas thesee-mails will not be actioned or replied to. Flybe (pronounced / f l a b i /), styled as flybe, was a British airline based in Exeter, England.Until its sale to Connect Airways in 2019, it was the largest independent regional airline in Europe. Answer. Write to us. Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. For travel on flights operated by BA, BA CityFlyer, OpenSkies and the BA Franchisees (Sun-Air and Comair), listings must be made via idtravel.ba.com. Address: British Airways Plc ID Unit, Hanger 6 Gate 3, South Perimeter Road, Gatwick, RH6 0PQ, BA SpeedwingCentre Please note this number is only available when calling within the UK. free lookups / month. Telephone: +233 (302) 214 970. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Enquire about changes to an existing flight booking, Check if you're able to change your booking, Enquire about an existing holiday, hotel or car hire booking, Help with special meals and name corrections, Get help with seating and baggage enquiries, Check your flight status (arrivals and departures), Enquire about refunds for flight bookings, Enquire about refunds for holiday, hotel or car hire bookings, Other enquiries including Advanced Passenger Information (API), If you have a complaint or a claim (e.g baggage/disruption), please complete the online form on our. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. 0344 493 0787 option 1 (calls charged at local rate) Daily: 06:00-20:00 Updated 22/09/2020 10.07 AM (BST). If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. Up to 5 British Airways phone numbers 1890 626 747 33 17 32% Ireland 1866 835 4133 5 0 100% Mexico More phone numbers British Airways website www.britishairways.com What is British Airways's email addresses? Using the U.S. toll-free number-U.S. toll-free number (1-800-247-9297)-requires a VOIP pre-installed solution, such as Google Voice or Skype. you have a Case Reference) and are waiting a . When will I get a response from Customer Relations? Bookings made through a travel agent Please contact your travel agent directly to discuss your booking. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. Earning British Airways Avios. The airline was launched in 1979 as Jersey European Airways following the merger of Intra Airways and Express . 2011 BA Clubs Regus 450 Bath Road, Longford. If your attire is inappropriate for the cabin of eligibility, you will be seated in a lower cabin, or may be refused travel. Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council We'll make sure your comments reach the right person. By using ba.com you agree to the use of cookies. If you have any problems using the site, please check that your e-ticket has been correctly issued. This website is using a security service to protect itself from online attacks. 159.65.154.158 Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. When planning your trip, please ensure you leave yourself enough time to land and check-in again at any intermediate point. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. Heathrow. Their contact details are at the end of our. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. British Airways is a valued partner of Expedia, and we work together to provide you with all the tools you need to book your next British Airways flight. Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. If you don't have Skype or Google Voice, you'll have to make an international call and charges will apply. Boss of British Airways, Alex Cruz, is currently in the midst of being grilled by a Parliamentary Committee regarding the thousands of redundancies on the table for the airline. If you are calling from outside the UK the telephone number is +44 (0)161447 5665. Lost or damaged baggage and lost property, Request duplicate receipts, proof of travel and other insurance documents. British Airways Our partnership with British Airways British Airways connects you to nearly 250 destinations in 90 countries around the world from its major hub at London Heathrow. British Airways is back on the hiring road. British Airways employs 26,533 employees. How we can help with delayed or cancelled flights, Get advice, links and contact details for lost and damaged bags. AB2CD3 How do I find my booking reference? Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. Flying on a stand-by ticket can be challenging. As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. 01, 02 and 03 numbers are included in allowances else geographic rate. This website might use cookies for ads, social media and analytic metrics. 2011 BA Clubs Regus 450 Bath Road, Longford. If you need to cancel your booking, please log into Manage My Booking to see the options available to you. Our country's creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Passengers who are not accepted for their flight and who wish to standby for a later flight on the same day will be automatically transferred to the next flight. How can I stop them expiring? To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. You must check the screen in the office for further information. From this date support for former staff with staff travel concessions will be provided by the BA People Services and Staff Travel teams. Please note that BA will not accept coupons for different airport pairs. If you do not have the authorization, you will not be able to travel on BA to the USA. In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. As a British Airways customer, Manage My Booking is a self-service online initiative designed to assist you by: Giving you reassurance about your booking by being able to view booking details 24 hours a day at any time up to when you travel for each flight. 09042890159 The linesareopenbetween 0700-2000 hrs(UKlocal times) 7 days a week, with the exception of 25 December and 01 January. Search over 700 Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. Were keen to get to the bottom of your issues whatever they might be. How do I review and update my personal information? You can open the British Airways Visa Signature Card and earn up to 100,000 Avios. After a qualifying period, you'll be eligible for unlimited standby and premium standby fares, for you and your nominees, on the full British Airways network and other partner . Amenity bags will not be given to staff who travel in premium cabins. If not, please call us. 1-800-AIRWAYS Telephone: 1-800-247-9297 Daily, 7am - 1am: Eastern Standard Time (EST) Enquire about an existing holiday, hotel or car hire booking Telephone: 1-877-4282228 Monday - Friday, 7am - 3pm Saturday and Sunday, 7am - 3pm: Eastern Standard Time (EST) Enquire about group travel bookings It is headquartered in London, England, near its main hub at Heathrow Airport.. Where relevant you will see special offers and other local information appropriate to the country that you select as your home country. Please note that once you have made a listing on BA (see Flight Listing section above), you can go to ba.com and check the baggage allowance for your specific flight. Fax: +233 (302) 823 233. Tell us about something using our online forms. Please have your booking reference ready when you call. {{ userNotificationState.getAlertCount('bell') }}. You'll need your staff number/user ID and a BSAFE password to log into this system. Please have your booking reference ready when you call. Cloudflare Ray ID: 7a2c63981fec32af Their contact details are at the end of our, To exercise your right to be forgotten please use our, To ask questions about our Privacy Policy or the data we hold on you please write to our Data Protection Officer. The kiosk will print a boarding pass, which will show your booking reference: this is key information, especially if you are not allocated a seat number by the kiosk. The action you just performed triggered the security solution. Search job titles. Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. BA had begun to bring people back ahead of the. There will be no staff travel office in Terminal 3. Excesses may apply. / expiry date / FAQs. If IT Support are unable to give you a password because your staff number is not in the system you should report this by email to the Staff Travel team at former.staff@ba.com quoting your staff number and service details, & they will check your eligibility. For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). Welcome to our official Facebook page. YIDxxS1 will mean you are eligible to the economy class allowance. Q13: As a former employee not eligible for staff travel concessions, can I book Hotline tickets ? On 27-11-2018, the number worked ok but it didn't belong to the proper service.. On 06-04-2018, the number worked ok but it didn't belong to the proper service.. If you're a former staff member/retired, the Touchdown websitehas all the information you need, with a special staff travel section within the "Help" area. Additional information about Heathrow Terminal 5 You must be through the ticket presentation point by 35 minutes before scheduled flight departure time. If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. Please have your booking reference ready when you call. Contacting British Airways - by phone or otherwise. Even if you are assigned a specific seat at check-in, this may be changed to accommodate commercial requirements. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? Eliminating the need for you to check your booking details and request booking services . Seat requests are not permitted on Staff Travel. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. For other British Airways Executive Club membership tiers: The British Airways Executive Club Gold member's telephone number is 0800 123 111. Daily, 7am - 1am: Eastern Standard Time (EST), Monday - Friday, 7am - 3pmSaturday and Sunday, 7am - 3pm: Eastern Standard Time (EST). Flybe once provided more than half of UK domestic flights outside London. We're sorry your travel experience with us didn't meet your expectations. 2 . Enter employee name to find & verify emails, phones, social links, etc. This information has been found through the company's General Terms & Conditions documentation or. Serving and retired employees of British Airways: Please refer to the BA intranet -my.baplc.com - for all Staff Travel and Employee Self Service functions. Should you need to contact one of our partner airlines please use the links below: American airlinesFinnairIberiaJapan AirlinesQatarChina Southern. Mariam Alqubaisi, Head of Sustainability & Business Excellence, Etihad Airways, said: "This flight has proved Book & Claim is the only . Please note that this form is not intended to submit staff travel related questions as these cannot be answered. Only use this form to add British Airways tips & notes to the StaffTraveler Airline Notes database. Is there a step-by-step guide I can follow? Please note that this form isnot intended to ask staff travel related questions. USA: (Secure Flight data item added 18AUG10). Duty travel check-in Where kiosks don't exist check in at the counter for the class to which you are eligible, which will depend on whether you have JIDxxS1 - meaning business class, or YIDxxS1 - meaning economy. Now, we're looking to build on this spirit and passion to make tomorrow . Contact the airport you were in or flying to when you lost your property. All Inclusive Rates The rate quoted at point of booking is fully inclusive of all mandatory charges. Making staff travel easy and stress-free, like it should be! Smart national dress or company uniform is acceptable in all cabins. One laptop bag OR one briefcase OR one handbag. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . Website: www.ba.com/heritage Also, some countries require Advance Passenger Information (API), and BA requires that this must be provided before check-in, using the Manage My Booking section of ba.com. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. AB2CD3. By using ba.com you agree to the use of cookies. Please include your flight details or booking reference if you have an existing booking. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000.