damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. It said and I'll recap ,"NOTHING more to pay ". If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Due to this protection, it cannot be read by any third party. If you choose to pay for the service using a credit card, your credit card details are not stored by us. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Please keep in mind that any changes that you make to your booking will probably change the rental price. Consider the cancellation policy. You have a guaranteed booking with us and with one of our trusted premium suppliers. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Please note, we only delete personal data on the request of the individual. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. rj vlemnyt. However, please keep in mind that any changes that you make to your booking will probably change the rental price. Honestly, never use third-party companies to rent a car. Dear Paul,Thank you for contacting us! If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. When picking up the car, every driver must present their licence. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. provided by the customer's credit card company. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. 8 Feb 2023. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. 49 reviews. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars is an online vehicle rental broker. Very easy process and had the best price on the internet. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Powered by, We use cookies to give you the best experience. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Please make sure you return the vehicle to the same rental company from which you collected it. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. Please note, under no circumstances is the fuel included in the rental price. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. When you rent a car, you will usually need excess coverage. What's Wisecars' cancellation policy? Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. There are too much additional insurances taxes etc. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Excess Protection covers up to USD 1000 of your excess. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Wisecars (collectively we, our, and us) is an international vehicle rental broker. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Wisecars will inform the complaint submitter on how to proceed if needed. If you are involved in an accident, the local police and the Car Rental Company must be contacted. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. How to Cancel Wisecars Car Rental Comparison Subscription on a Mac computer: If you made a booking more than 24 hours ago and have still not received a confirmation email, it is most likely that the email was blocked by the Anti-Spam service of your email account. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. We will send you your rental voucher 48 hours before your pick-up time. Fill in your personal information and state your request. If not, you will need to purchase the cover at the car rental company counter. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe Wisecars (collectively we, our, and us) is an international vehicle rental broker. Please read carefully the terms of the Car Rental Agreement before signing it. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Wisecars employs limited use of cookies for your safety and does not store any personal data. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. If you have any questions, please feel free to contact us. Due to this protection, it cannot be read by any third party. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. Some Car Rental Companies in some rental countries may also require an International Driving Permit. Please note, making a new booking may result in the change of the Car Rental Company. Any additional charges will need to be paid at the rental counter in the local currency. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. We will send you your rental voucher 48 hours before your pick-up time. Wisecars does not own or operate any Car Rental Companies. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. In that case, please contact your bank for additional details. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Wisecars flagged this review for containing harmful or illegal content.Read more. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Reduce your carbon footprint by selecting a greener car hire option. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. This information must be sent via email and give Wisecars the relevant details of the incident. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. In peak periods this may not be achievable. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Mi az a Trustindex? Wisecars believes in protecting your privacy. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Please note that all additional drivers must also show a valid driving licence at pick-up. Renting a car and want to make sure you know how car rental works? They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. When you return your car, the car rental company will check it, and charge you for any damages. Wisecars will process your cancellation refunds in 7 days. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. I had questions about requirements of car insurance. Wisecars does not store credit card details. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Manage bookings effortlessly. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Please note, it is your responsibility to provide all the above-mentioned documents. What's Wisecars' cancellation policy? If not, you will need to purchase the cover at the car rental company counter. Please read carefully the terms of the Car Rental Agreement before signing it. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Your voucher is normally issued 48 hours before the pick-up time. Access to and use of these images is restricted by terms and conditions of a separate license agreement. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. In that case, the special cancellation terms are presented during booking. It is a huge scam. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . It is highly recommended to call the police even for the smallest of damages. Dominik B was very helpful and nice.However the site is not the best. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. To improve our service and website, we may use small data files known as Cookies. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. The use of our website signifies your acceptance of these Terms of Service. All persons driving the vehicle must be in possession of their driving license at all times. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. You can present the voucher either in a printed version or a digital form (such as from your smartphone). In the majority of cases, our rentals include the following: Collision Damage Waiver (CDW), Theft Protection (TP), local taxes and location fees, airport surcharges, road fees and unlimited kilometers. All cancellations outside of the aforementioned timeframes will not be refunded. Free cancellation up to 48hrs before trip. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. It is one of the scummiest business models I have ever seen. Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Expired or provisional licences will not be accepted. Wisecars will inform the complaint submitter on how to proceed if needed. Replies to negative reviews in < 24 hours. In such circumstances, we will cancel your booking with no liability whatsoever. Click on Menu "Subscriptions". Powered by. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. In all these cases, you will receive no refund of the money you have paid. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . Wisecars Protection Package ensures that you are protected should anything go wrong. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental.
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