Because when it comes to the customer experience, your frontline employees must be happy to deliver experiences that make your customers happy. Financial highlights for the two segments are provided below. 0000020166 00000 n Digital CX Jump-Start. 0000017351 00000 n The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. There is nothing worse than a dumb bot. TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z 0000009072 00000 n Continuously promote a performance-driven culture and always work towards reaching for amazing. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Get better at textingthem. abeN7 QkwUV $4=g^T`UU^BQYzrmE"qE5+zl^3d[ U]3 Z/_4 ^Qv"f&O61sK2 +u!c|n&j2W" NYDCJ$/ We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. We make it a point to make sure all our employees feel valued and . The result: Customer experiences that feel human even when they are not. 0000022096 00000 n Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We combine leading technology partnerships and the CX expertise to enable your success. You don't need to rip and replace to get your CX technology stack humming. They frustrate consumers and can hurt your brand. Reduce cost and improve CX with recommendations from your front-line employees. Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. Find and engage customers across all channels to accelerate growth. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. TTEC Holdings Inc. will hire approximately 450 people in the Kansas City area for sales and customer service jobs. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream 0000124950 00000 n TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . And deliver CX at scale. Bringing smiles is what we do at TTEC for you and the customer. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. To learn more about how TTEC is bringing humanity to the customer experience,visithttps://www.ttec.com/, contactLiesl Perez[emailprotected]+1.303.551.1417, Cision Distribution 888-776-0942 OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream The experience economy has created an explosion of interaction volumes across a myriad of channels. Omnichannel technology that delivers personal CX at scale. "I am . Cision Distribution 888-776-0942 When it comes to your customers, only the best technology will do. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via . journeys, 5 digital transformation The Company's nearly 60,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results. The people, processes, and platforms to optimize your contact center. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Design and roadmap your digital transformation, Optimize CX with AI, RPA, and machine learning, Power your voice, chat, SMS text, and social media, Deliver CX excellence with our associates, One platform, one workforce, one experience, 10 predictions shaping the evolution of customer and employee experience. Written by George Maybach for Fintel ->. Their brand equity and their financial success are now reliant upon their ability to rapidly modernize their technology, operations and processes to deliver a frictionless, personalized experience. 835 0 obj <> endobj xref 835 69 0000000016 00000 n The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . In this guide, learn the pros and cons of the different types of customer service and sales outsourcing options available to brands. Fourth Quarter 2022. 0000008880 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. F|66Hxw At TTEC Engage, a business unit of TTEC, our Customer Experience (CX) centers of excellence - enabled by over 60,000 CX ambassadors and modern technology - deliver millions of seamless interactions every day around the world that help our clients acquire, retain and grow loyal customer relationships.Founded in 1982, our employees operate on six . When typing in this field, a list of search results will appear and be automatically updated as you type. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. 0000009592 00000 n We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. How do I operate more efficiently with automation. 0000125548 00000 n With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. Everything you need to reimagine your CX and make your customers smile. 0000030939 00000 n Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. 4 ways to orchestrate Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. 0000105286 00000 n 0000001676 00000 n 0000005949 00000 n 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . From data to insight, and insight to business value. TecHR Series TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. r\a W+ 0000017350 00000 n Please indicate that you are willing to receive marketing communications. customers? Improve your business performance in any economic environment with our rightshoring and automation approach. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. AiThority TTEC Has Agreed to Acquire Avtex, a CX Technology Leader . One that tells you what is happening in the present. Contact . on contact center cloud, Voice of the customer best practices and strategy, Want to reach more Omnichannel technology that delivers personal CX at scale. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream About Us. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. It also provides tolling and transportation. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Whether youre rolling out a new strategy, testing a new service channel, or just trying to optimise existing processes, Our resources library of trend reports, expert perspectives, and case studies can help you stay ahead of the competition. "A dynamic leader and industry visionary, he will drive initiatives that amplify our shared, core values.". When typing in this field, a list of search results will appear and be automatically updated as you type. Onshore, offshore, nearshore, or at home with virtual software, we equip clients with the facilities, people, processes, and modern omnichannel technologies that build value across every interaction on all channels. About Us. mYBTn2[dhVar!#[i:2^/uszZT>lEd. 0000041483 00000 n Improve your business performance in any economic environment with our rightshoring and automation approach. For 40 years, our business has been helping companies make their customers happy. With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. 0000054542 00000 n DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. Skilled at driving innovation globally and at scale, Shelly brings vertical industry knowledge, customer experience domain expertise, and strength in digital product development," said Ken Tuchman, chairman and CEO, TTEC. News Mar 19, 2021. A reconciliation of these Non-GAAP financial measures can be found in the tables accompanying this press release. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Contribute ideas and improvements for software products . 0000001450 00000 n 0000030829 00000 n 0000030379 00000 n from 8 AM - 9 PM ET. And disconnected customer experiences create unhappy customers. Don't wish for happy customers. The result is a dizzying array of challenges for companies and government entities alike. 0000031554 00000 n 0000121239 00000 n TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Do Not Sell or Share My Personal Information. Our global IT organization of 1600 supports the entire enterprise that encompasses over 60,000 users across our Engage and Digital businesses. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Drive growth working with a customer experience outsourcing partner GET THE GUIDE. Every channel, in sync, all the time. from 8 AM - 9 PM ET. 0000037328 00000 n We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. When you have a great customer experience you know it. services that improve customer satisfaction It operates through two segments: TTEC Digital and TTEC Engage. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 4 ways to orchestrate Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. _`q#!4i\6 d@O ,fa~QaLyuaJ[1x,SV*?^pS~:,z~o*_B51&Wy We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. 0000001643 00000 n Learn about contact centre best practices, industry trends, and innovative approaches to keep your customershappy. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud mitigation services Third quarter 2021 GAAP revenue for TTEC Engage increased 6.3 percent to $442.6 million from $416.4 . 0000024733 00000 n 0000006062 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000010434 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. This site uses cookies and by using the site, you are consenting to this. 0000021388 00000 n Effective tax ratefor the full year is estimated between 22 and 24 percent. With our customer experience BPO, technology, consulting, and analytics services, we deliver optimized customer care, tech support, sales, AI operations, and trust and safety solutions. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. Then manage and measure it all through a single platform to grow customer lifetime value. and the CX expertise to enable your success. One common statement about the company was that it does offer training experiences but wants all employees to learn in a tight timeframe. TTEC is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Elevate your sales team through sales outsourcing, including a customized growth services playbook. With the intensifying focus on digital adoption, no one is more capable or ready than TTEC to help companies and their customers win in the experience economy. Learn why we use cookies and how to manage your settings. Koskovich, a proven leader who served as TTEC COO earlier in his career, was previously COO at TELUS International where he led the company's global operations and played a role in their successful global expansion. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. This site uses cookies and by using the site, you are consenting to this. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ The power of big with the agility of small. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. 0000002397 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. News Mar 2, 2021. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. 0000004257 00000 n Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. strategies for right now, Top customer service trailer <<7F486E41DFF244E1A2D09FA2739736F0>]/Prev 466469/XRefStm 2042>> startxref 0 %%EOF 903 0 obj <>stream 0000194296 00000 n Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. time keeping apps, and training on client products and procedures. Humanify(R) @Home. We combine leading technology partnerships Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Your customer's journey, guided by technology. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Privacy Policy. Disconnected systems create disconnected customer experiences. You choose how you respond, Our modular tech stack provides you with all of the tools you need to meet your customer where they are today and prepare for wherever they are going tomorrow. Improve your business performance in any economic environment with our rightshoring and automation approach. Actual results may differ materially from those expressed in the forward-looking statements, and you should review and consider carefully the risks, uncertainties and other factors that affect our business and may cause such differences as outlined in Item 1A. Koskovich was previously COO at Telus . %PDF-1.4 % Increase customer satisfaction, grow revenue, and reduce costs all at the same time? Privacy Policy. TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. This site uses cookies and by using the site, you are consenting to this. Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. And, when that experience makes customers and employees happy, its an investment that sustains itself.
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