Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. Pay by credit . If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. These steps apply to Personal accounts. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. 3. If tickets are not consecutive, then the Seller must create a separate listing. 9 Dec 2022 - Seller Support Associate . A spokesperson for Viagogo said it had strict measures in place to ensure the accuracy and compliance of listings and to prevent fraudulent selling, which are audited annually by a third party. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. The Sellers and the Buyers are hereafter jointly referred to as the Members. The Viagogo Guarantee allows you to make claims if you receive the wrong tickets from a seller. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 2.8 Pay & benefits. 2.14 Substituted Seat Locations. This is often referred to as mitigating your loss. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. 6.4 Release. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. In November, the firm was required to improve the information it gives to. Selling a type of mobile ticket and transferring it to the buyer. That helps us fund This Is Money, and keep it free to use. Limerick, County Limerick 35 reviews; We will not allow You to buy or sell tickets before You have registered with Us. Pay by PayPal, a free service to pay online without sharing your financial information. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 2.7 Payment Authorization. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Viagogo says it paid me in November, but it has not turned up in my account. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. You also agree not to separately contact the Buyer at any time for any reason. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). A source close to Viagogo said it had no other connections to Global Experience Solutions. This fee will be deducted from your payment. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Start today for 5% back on up to $1,000,000 in branded sales. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. Join the 36,151 people who've already reviewed viagogo. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. 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This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. To sell tickets, a Seller lists the tickets in the Site database. 6.3 Allocation of Risk. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. 1. 2.11 Ticket Fulfillment. They are significantly safer th. Viagogo Won't pay me for my sold tickets. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Note that Your payment may be withheld if you violate this clause. How do I unsubscribe from your newsletter? "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. To open a dispute: 1.Log in to your PayPal account. What do the ticket split type options mean? We will also add sales or value added tax on our fees as applicable. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Viagogo says it does this but takes no other steps to prevent the practice. PREAMBLE To register, You must provide your real name, address, phone number, and email address. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). In this case they counted them as arrived the moment UPS scanned the tracking label. Clear. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. What a load of shit, this site needs to GO. Is commercial property a great value investing opportunity? Visit the Payment Methods section to update the details. If an event is rescheduled to another date, your tickets should be valid. $39.99 a month + selling fees. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. To post a ticket for sale on viagogo You must first register with the Site. 2.18 Merchant Description. Cons: Viagogo Reviews. How do I change the email address on my account? These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Do I have to pay a service charge if the service is poor? You also warrant that you own the tickets and are authorized to transfer or resell the tickets. By using our Site, You agree to accept this Agreement. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 2.9 a) Exception to Sellers Obligation to Confirm. Please remember that you will not be paid for this sale. When We receive an offer by bank transfer, We will check to see if the bank account is valid. With mycashbacks you get cash back & discounts very easily! viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. 2.12 Seller Payment. . 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. According to anonymously submitted Glassdoor reviews, Viagogo employees rate their compensation and benefits as 2.8 out of 5. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? If You do not qualify, do not use the Services. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. 4.3 Sellers Shall Not Include Promotional Material with Tickets. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Crucially in your case, this means. Shoppers are advised to double check card details when shopping on computers or mobile devices. Hello has anyone had a successful outcome from viagogo through paypal. 1.1 Introduction. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. Buyers: viagogo charges a service fee on top of the ticket price. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. 6.2 Waiver of Consequential Damages; Liability Limit. Look for an option to transfer the tickets through the original ticket provider's account. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Thankfully, I have now managed to get to the bottom of it. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. What are the viagogo Terms and Conditions? Why can't I sell my tickets through my Ticketmaster account? How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? At no time do We provide the Buyer's payment information to the Seller. Pros. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. Viagogo is a secondary ticketing site. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. You should get the exact tickets that you ordered. Viagogo just like many other ticket sellers are modern professional con artists. Like. Be the first to hear about special offers. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Make them aware of your experience and the complaint youve made. This content may be old or outdated. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. The Scottish indie band Arab Strap said: Weve always been appalled by touting. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. We do not allow any commercial relationship to affect our editorial independence. You also have the option of taking your case to a small claims court. viagogo Pay & benefits reviews Review this company. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. We do not control the information provided by other users which is made available through the Site. the price it is sold for on the primary market). 7.1 Ownership of Intellectual Property. 7.2 Copyright. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. If we do find clear evidence that viagogo is not complying with consumer protection law, we wont hesitate to take action.The CMA secured a court order against Viagogo in 2018, forcing the company to ask touts to tick a box confirming they have any tickets they advertise. You are viewing the PayPal Community Archives. Claim compensation You may be able to claim some compensation for loss of enjoyment. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. You will need a username and password to access the Site and use the Services. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. . Selling Mobile transfer tickets you bought on viagogo? Consumer rights is a division of Which? How do I change my payment method for getting paid? You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Ratings by category. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. 6.7 Third Party Information. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. By browsing this website, you consent to the use of cookies. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. Welcome to viagogo's online ticket exchange (the "Site"). It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. We do not write articles to promote products. Selling a type of mobile ticket and transferring it to the buyer. MoneySavingExpert founder Martin Lewis has urged concert-goers not to buy tickets from the secondary ticketing website Viagogo after it was threatened with court action by the competition watchdog. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. Reg Walker, a ticketing expert and security consultant atthe Iridium Consultancy, carried out test purchases, placing orders for tickets on Viagogo. The judge issued an injunction which prevents . It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Apparently not. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Report. The tickets were bought and sold online, using the Viagogo fan resale platform. Selling ticket FAQs. The comments below have not been moderated. If you can't make the rescheduled date, then you're entitled to a full refund. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). How do I delete my listing? . The concert was due to happen in 2020, but was rescheduled several times due to Covid. 2.9 Seller's Confirmation Obligation. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? The companys full name, according to a well-placed source, is Global Experience Solutions. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. Can I deliver the tickets using a different delivery method? Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Ticket listings are a representation of actual seat location. Before taking this step we advise that you take a look at our advice on writing a letter before action. 1.2 Ticketing Exchange. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Sellers: once your tickets have sold, viagogo charges a service fee.
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