The hardest part of the job is when the call volume is low. The agent community comes together . Either search term value. Attack Protection. Average Liveops hourly pay ranges from approximately $10.00 per hour for Secret Agent to $30.33 per hour for Receptionist/Administrative Assistant. National and Local Networks, 401(k) (Traditional and Roth) This login is to access our Shiftboard online scheduling and people. You have to be empathetic and imagine yourself in their situation., I couldnt be more pleased with the flexibility, the great team and the resources that are available to help me. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor . Liveops award-winning certifications educate agents on your brand, preparing them to connect with your customers. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Liveops provides people with varying skill sets with the unique opportunity to become a business owner while meeting the demands and obligations of their family. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Headquartered in Scottsdale, AZ, with expansive remote opportunities, Liveops is a collaborative environment filled with smart, motivated team players. About Liveops. It's why we've led the industry in virtual, flexible agent services for more than 20 years. Support. Create success for our clients by working cross-functionally to build strategies that maximize program results. We call the agent community Liveops Nation. Liveops energizes agents through rewards and recognition. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. Want to build your own integration and publish it to the Okta Integration Network catalog? Answer. They want right-time. Our scalable platform lets agents define their availability. The background/credit check requires a $45 processing fee paid directly to our vendor. Your customers deserve the best at every touchpoint. From professional services to documentation, all via the latest industry blogs, we've got you covered. Developer Center. Flexible. 947 reviews from Liveops employees about Liveops culture, salaries, benefits, work-life balance, management, job security, and more . I trust them and look forward to a deeper partnership in the future. Agent Login. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Copyright 2023 Liveops, Inc. All rights reserved. Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Support. See Capabilities for more details. We've been making work and life more flexible and rewarding since 2000 when we pioneered a different way of thinking which produced the virtual on-demand workforce. We call this agent community Liveops Nation. Easily connect Okta with Liveops or use any of our other 7000+ pre-built integrations. OpenID Connect is an extension to the OAuth standard that provides for exchanging Authentication data between an identity provider (IdP) and a service provider (SP) and does not require credentials to be passed from the Identity Provider to the application. Website. Easily connect Okta with Liveops or use any of our other 7,400+ pre-built integrations. Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device. Want to become a Liveops agent? To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. The background/credit check requires a $45 processing fee paid directly to our vendor. We believe every voice matters. Get started on your new home business Flexibility. Talent deserves opportunity. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. With world-class customer support and education to serve multiple professions, we're here to help professionals reach their career goals. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events. You may also receive performance-based pay or other incentives. Single Sign On. Flexibility. To get your own box visit myseoulbox.com.Some links below may be affiliate links, which means if you buy something using that link, Ill receive a small commission.This video discusses the many helpful tips I can think of for new LiveOps agents. The world class support of Liveops and unparalleled access to world-renowned clients. Tuition Reimbursement. Also shoutout I recommend both new and veteran agents watch this entire video. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Remember me. The best agents arent looking for part-time. Job Work/Life Balance. If you decide to contract with Liveops, we connect you with opportunities that fit your unique combination of skills and availability. Liveops, a virtual contact center, delivers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. To find out more, read our Privacy Policy and Cookie Policy. As of July 18, 2022, all certification courses are FREE. Agent Sign-In. This te. The average Liveops salary ranges from approximately $21,667 per year for Virtual Assistant to $181,757 per year for Software Engineering Manager. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty. Join the company voted one of the Best Places to work in Arizona. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. irda online agent registration portal& 39, liveops agent portal and liveops nation com. I have children who are active in sports, so it allows me to be there when they need me. Deactivates a user's account in the app when it is unassigned in Okta or their Okta account is deactivated. Teams include: Client Results. Health doesnt have open hours. Liveops experienced agent network can deliver services when you need them, including days, nights and weekends. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. (sales@liveops.com) Press & Media. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. VERY FLEXIBLE, You pay for all your own computer equipment and internet/phone. ARISE is most highly rated for Work/life balance and Liveops is most highly rated for Work/life balance.Overall Rating.Overall Rating3.53.7Work/life balance3.94.1Compensation and benefits2.92.9Job security and advancement2.93.0Management3.13.11 more row. Liveops brought a new level of professionalism to our needs. View our background and credit check requirements here. Returns the exact phrase match within quotes. The integration was either created by Okta or by Okta community users and then tested and verified by Okta. LiveOps contracts with programs and companies that need these types of agents, and then they hire the independent agents to handle the calls. Empathetic agents understand the need for compassionate responses to sensitive medical questions and will meet your customers needs in a safe and secure environment. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. View our background and credit check requirements here. This feature is not required for all federated applications as user authentication takes place in Okta, however some apps still require a password. 5.0. Its our approach to providing the most exceptional customer service agents a business can find. Copyright 2023 Okta. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Use the link sent to your phone to access your latest application or click Apply Again to proceed with a new application. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. Future attribute changes made to the Okta user profile will automatically overwrite the corresponding attribute value in the app. Independent Contractors are responsible for expenses and control their profit and loss. Healthcare and Medicare enrollment can be complex. View our background and credit check requirements here. Liveops Jobs Calls are made and received for inbound sales, insurance sales, insurance claims, health care, roadside assistance, and general customer service. For Okta Admins: To download Okta Agents or browser plugins: Log into the Okta Admin Console. https://explorerecent.com/is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Want to become a Liveops agent? Empathy is part of Liveops agents DNA. Also the hiring process is long and it's unpaid. Duo Security for MFA | Okta. This means you can choose when, where, and how often to work! However, if a Service Partner enrolls in a course but does not show up to the first day of class, a $20 No-Show fee will be . With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. Money is amazing, but like every job there are flaws. Or, sign in using: Login using Okta. Please review the Liveops basic technology requirements by clicking here. Conducting inbound/outbound customer service calls. Our virtual, home-based agents are modernizing the contact center world through unmatched talent and flexibility. Flexibility. The background check requires a $24.99 processing fee paid directly to our vendor. Welcome to Liveops Agent Services LLC Shiftboard Login Page. I love the flexibility. If you love helping improve peoples lives we want you to work with us. Set your own schedule to work around your life. LiveOps will not sell or share your information with third parties for marketing purposes. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Build a thriving work-at-home business providing remote customer service for top brands. Your email address will not be published. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. Virtual Agents | Blog. Liveops exists to improve peoples lives, and this extends into the agents that connect with your patients and members. Improving Peoples Lives. Please enable it to improve your browsing experience. Join the Liveops corporate team and help improve peoples lives. And, it's why some of the biggest enterprise names trust Liveops agents to represent their brand. VirtualFlex solves for that. Liveops appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty. option Add a new device appears in Duo Mobile settings. - Liveops The modern contact center. The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. In healthcare, engagement and patient connection are paramount. Liveops exists to improve people's lives, and . We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry. Dont let the next surprise get in the way of delivering a great customer experience. Copyright 2023 Liveops, Inc. All rights reserved. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. The cons are being able to work in your own home. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. Looks like you have Javascript turned off! To accept cookies continue browsing as normal. I have more questionsVisit the Liveops Support Center Avoid Recruiting [emailprotected]. Sign an Independent Contractor Agreement. . The background/credit check requires a $45 processing fee paid directly to our vendor. Note from the editor: The author, Shelly Strom, is a longtime freelance . With this strategy, everyone wins. Login. This app integration supports Single Sign-On. During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you dont need to bring on seasonal agents. Log in. I even bought a new car!, "I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. A hallmark of Liveops is the idea that learning and improving are never done. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Grow your home business through Liveops client network, working with the brands you know and love. Scottsdale, AZ liveops.com Joined January 2009. Were ranked #1in Flexjobs 2023Top 100 Companies with Remote Jobs. Flexibility. With two decades of virtual service experience, Liveops has delivered over a hundred million call interactions and currently generates $2 Billion in client revenue each year. You are using an unsupported browser. Find Out How & Apply . Username / Email. Certification courses provide the learner with critical knowledge related to the client and call types, as well as how to deliver a successful customer experience. HSA and PPO Options They are empathetic and committed to each interaction with your customers. Push existing Okta groups and their memberships to the application. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. Click here for technical info. When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The agent community comes together regularly for regional Roadshows, coffee talk sessions and fun social media contests. You can also manage cookies in your browser settings. And, its why some of the biggest enterprise names trust Liveops agents to represent their brand. Thanks so much for taking the time to leave a review! We source for impact by empowering and celebrating those with initiative. Add this integration to enable authentication and provisioning capabilities. Weve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another. On Fishbowl, you can share insights and advice anonymously with Liveops employees and get real answers from people on the inside. Earning potential. Liveops: Flexibility. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most. Your connection to your customers/clients is the most important part of your job. 2-4 weeksMost training is 2-4 weeks. transparency. Sign an Independent Contractor Agreement. Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. We use cookies to improve your experience on our website. Application and Certification Process: To become an Independent Contractor the following are required: Complete an application to Join Liveops Nation, which includes passing a background/credit check. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Creates or links a user in the application when assigning the app to a user in Okta. Liveops Nation agent news. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Weve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matterscustomer loyalty. Autonomy. Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops. This means you can choose when, where, and how often to work! When the application is used as a profile master it is possible to define specific attributes to be sourced from another location and written back to the app. Compensation . View our background and credit check requirements here. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!, Flexibility is the most beautiful thing. I am currently working on my 7th children's book, thanks to the freedom of being an independent agent! Its why weve led the industry in virtual, flexible agent services for more than 20 years. Liveops flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval. All rights reserved. The ability to create your own schedule is one of the best perks of being an Independent Contractor Agent with Liveops. Import the user attribute schema from the application and reflect it in the Okta app user profile. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. Forgot password? Learn more about us at www.liveops.com. By providing us with your phone number and clicking "Submit", you agree that we may call or text you regarding your application. We use cookies to improve your experience on our website. Their consistency, professionalism and customer service are unparalleled in the industry. Companies using LiveOps for Call Center include: MetLife, a United States based Insurance organisation with 46500 employees and revenues of $71.10 billion, Aegon N.V., a Netherlands based Insurance organisation with 17936 employees and revenues of $56.07 billion, Royal Mail Plc, a United Kingdom based Transportation LiveOps agents are required to use a corded telephone with a compatible headset. Security Assertion Markup Language is an open standard for exchanging authentication and authorization data between an identity provider (IdP) and a service provider (SP) that does not require credentials to be passed to the service provider. Excellent company! Community. The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call. Liveops agents are certified on your program and procedures, so they can be a go-to resource for your members. How Right Time Schedules Translate to Enhanced Customer Experience Outcomes. Weve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. With Liveops Nation behind you, the. Whether calls are slow or surging, a network of brand-certified agents flexes with demand. Thank you for sharing your experience with everyone! We use cookies to improve your experience on our website. Director of Customer Care, healthcare organization. Trying to find the "liveops nation" Portal and you want to access it then these are the list of the login portals with additional information about it. Our developer community is here for you. Cons. Liveops agents are an extension of your company, and strengthen your brand with every interaction. The application can be defined as the source of truth for a full user profile or as the source of truth for specific attributes on a user profile. Your patients health is your top priority. Connect with us to find out how VirtualFlex can help you build your brand with every interaction. Log-in to the worlds easiest to use Learning Management System In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents across the U.S. If not, reach through the comment section. The flexibility and peace of mind of staying at home makes my work environment more productive so that I can better help every one of my clients and customers. . Liveops Job Board. Liveops pays submitted invoices by either check or direct deposit (it is the agent's choice), twice per month in accordance with a regular schedule it pays all vendors. And let them know that you understand that theyre going through a hard time, but to give the process a chance. To accept cookies continue browsing as normal. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Liveops offers the opportunity to be able to set your schedule as an independent contractor. Before you apply to become a Liveops Agent, here are 10 things you NEED to know. Organizations. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook.
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