In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. Join us for a free, virtual event for International Women's Day on March 8! The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Suite 1800 Financial Center 505 North 20th Street AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. To enjoy unlimited access to our journalism, subscribe today. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. However, there are some cases where StubHub may give you a refund, or even replacement tickets. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. Powered and implemented by Interactive Data Managed Solutions. StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. Unless you want a refund)." SBNation.com. Get browser notifications for breaking news, live events, and exclusive reporting. According to Celebrity Access, the company furloughed 67 percent of its workforce last week. "You give the guy a free piece of cheesecake, do you want them to come back and eat 500 more down the road? StubHub recently stopped offering cash refunds for canceled or postponed events. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. Amid the coronavirus pandemic, StubHub changed its refund policy. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Theyve only suspended them. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Otherwise you will receive a voucher for 120% of your purchase price. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. 2. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Unfortunately, not all ticket sellers and venues are making it that easy. For big sporting events, when is a sellout a sellout? Select the ticket group you'd like to sell. This Rewards Cash is ready to be used right now through the Vivid . Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . S&P Index data is the property of Chicago Mercantile Exchange Inc. and its licensors. There is no place on the website that says you have a time limit, but you do. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. Were committed to guiding you towards the resources you need to answer questions about your event. All Rights Reserved. Prefer a cash refund instead? [2] StubHub said theyd refund canceled tickets, but now theyre taking that back (StubHub is here for you. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. However, UPS and retail fees will not be refunded. For third party ticket resellers, it gets even more complicated. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. A StubHub official said Wednesday the company doesn't discuss active litigation. Request to speak to a Vivid Seats agent. Learn more about disclosing health and safety requirements on your listing. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. YouTubes privacy policy is available here and YouTubes terms of service is available here. Customers can choose to keep their credits if they like. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Avoid touching your eyes, nose and mouth with unwashed hands. 2023 Minnesota Public Radio. A copy of the Demand for Arbitration Consumer Arbitration Rules form is available for download from AAAs website[10] and a copy is appended to this article as Exhibit B, StubHub Article, Consumer Demand for Arbitration. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. If sellers had events canceled, StubHub would. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! They will offer you either 120% credit on a future ticket purchase, or give you your money back. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. Sorry we couldn't be helpful. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. Your donation today powers the independent journalism that you rely on. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. "It was no problem canceling flights. Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. If these are not available, you will likely get a full refund. The organizers stuck to their no . In. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic. If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. The firm does it on contingency, so you dont pay a fee. But why is insulin so expensive in the first place? StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Please enter valid email address to continue. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. If they cant produce to you what you paid for in and around the same time you bought it to occur, then, youre entitled to your money back. Open the SeatGeek app. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Also, if you bought tickets on StubHub, there is a class action lawsuit underway to settle the issue on whether they have to honor refunds. The credits are valid through the end of 2022. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. Prefer a cash refund instead? Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. Receive a coupon for 120 percent of your original. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. / CBS New York. NO MORE REFUNDS. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. One has to wonder how reassuring emails to those employees were in the weeks leading up to their furlough. Also, always look at the delivery date for the tickets to ensure they arrive before you leave . It was a waiting game until March 30. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. If your event is canceled, StubHub says it will add a coupon worth 120% of your original order to your StubHub account. StubHub will offer refunds for canceled events but not postponed events. Some have received refunds, StubHub said, "in jurisdictions where they are required. Save my name, email, and website in this browser for the next time I comment. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. We certainly hope they do. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Legend Re: Refunding tickets to a cancelled event Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Unless you want a refund). SBNation.com. Avoid close contact with people who are sick. Even on March 12, as major cancellations had begun to be announced, StubHub emailed users to say, "We have your back," and assuring them they could still get refundsbut also offering, as an alternative, coupons for 120% of the tickets' prices, redeemable for a year. View complete StubHub Return Policy If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. McMillan is represented by a Detroit law firm specializing in class actions. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . All rights reserved. StubHub promised its customers a full cash refund for cancelled events with its FanProtect Guarantee. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Unfortunately, as our complaint alleges, StubHub is breaching its . "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. This material may not be published, broadcast, rewritten, or redistributed. Call 1-800-GAMBLER. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. New York Attorney General Letitia James' office said it has received more than 100 complaints about people not getting refunds for canceled events. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. At regular volume, we can afford to take that risk. Receive a full refund of your purchase, 2. Daphne, AL 36527 Recently, we announced this as our standard policy for canceled events, with refunds available in jurisdictions where they are required. Your email address will not be published. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. StubHub users agree to StubHubs policy on venue health and safety protocols. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. How do I get a refund from StubHub? It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Refunds will be equal to the original purchase price. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. Powered and implemented by FactSet. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." August 20, 2020 / 6:06 PM Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. February 16, 2021 March 13, 2020 by Brett Goldberg. EIN: 41-0953924. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. 3. If an event is rescheduled or postponed, your ticket will be good for the new date. The StubHub promise used to be every order is 100% guaranteed, but now due to the coronavirus, the company is no longer giving refunds. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. Odds & lines subject to change. I still printed out the notice of dispute. Looking to sell? Re: StubHub Notice of Dispute If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. They were really good. They're trying to claw that back. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois The credit is valid for one year (365 days) and you can apply this credit toward any live event listings on our site in the same currency. Simply go to your. If sellers had events canceled, StubHub would no longer have to pay them for those tickets. His attorneys did not immediately return emails. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. No. All Rights Reserved. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. Theres a lot happening in the world. Learn about careers at Cox Media Group. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. He also eventually received his payment on the night of April 3. In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. The event was canceled and turned into some online-only baloney. You can also follow WPXI on Facebook and Twitter. Event Cancellation Protection . StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. If you sell they will reduce or waive the sellers fee. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. The fired Google engineer who thought its A.I. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. At regular volume, we can afford to take that risk. Viagogo, a tickets marketplace, bought StubHub in February 2020. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. 100 Stubhub does not have the money for refunds and recently admitted so in court. Explain your scenario, and provide any applicable evidence. Irvine, CA 92606. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Coupons can be applied to one or multiple StubHub. And StubHubs award-winning customer service is on standby to help with any issues or concerns. Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. The agent will be able to grant you a refund if your scheduled event has been canceled. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. No problem. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia.
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