Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. If there's still no light, call us on 0800 111 4567. Youve tried to log in with the wrong username and/or password. Once the Home Hub reboots, you can reset your password. Is there a flashing purple light on your BT Hub? Home Home Internet BT Hub Lights Guide Flashing Orange, Green, Purple & More. One thing that you will notice about the BT Hub is that its lights are a variety of different colours, which might be a change for you if youve previously just had a red/green router at home. If you have a blue light and your hub isnt working, then its more likely to be a problem with your device than the hub itself. Upon turning it back on the light turned green before flicking to a purple flash which I had never previously seen. Products & Services. When you see flashing orange on the front of the Smart Hub, the device is connecting to broadband. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If youre like most people, you probably dont give much thought to the light colours on your BT Home Hub router. Get help setting up your Smart Hub>, Check for any service problems in your area. Jamie has been blogging about tech, making money online and entrepreneurship for the past 12 years. The BT Home Hub 4 only has four Ethernet ports, it does not support gigabit Ethernet, so it will transfer data slower than some other models. When the lights have stayed solid blue for two minutes, your hub is ready to go. Connect your laptop to the hub and head into Safari, Chrome or another web browser. So, if your hub is working fine but isnt connected to the internet, using the BT help wizard is the best way to get your internet back online. Mesh Wi-Fi networks are all the rage at the moment. The Big Tech Question is a joint venture between. Learn about your Hub Getting started Learn about wireless in your home Fix problems with your Hub Advanced features The Hub is attempting to connect to a device via WPS. Can You Be Tracked Down Just by Your IP Address? Just connect the Smart Hub directly to the phone socket and that should make your flashing purple light problem go away. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. BT Home Hub Light Colours: What Do They Mean? However, if you see a flashing orange light followed by a solid orange light, theres an issue. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. If it stays green, turn your Hub off and on again. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Click on your model of Hub to find out what the lights mean. It communicates with a smartphone app to monitor performance. You can go through the same processes as above and see if you can find a resolution for the problem. Its worth checking the BT Twitter account for news of any widespread outages too. Reset your Hubs password by using a paper clip to press the recessed reset button on the back of your Hub for a few seconds. It has five antennae and uses four Giga ethernet connections. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. There's a problem connecting to the internet. Your device is not paired to your hub. I'm an engineer by trade, so it makes sense that I'm obsessed with anything technology related! Add to Cart . It acts as both the modem and a router. Using the Power button, turn your Hub off and on again. Your Hub will return to normal mode after a few minutes. The newest models have different lighting than older ones; however, the interpretation of the colours usually stays consistent between models. Best Budget Projectors: Top Picks And Reviews, Soundbar Size Guide: What size Soundbar for Your TV, How to Connect Soundbar to a TV without HDMI. Here, youll be able to troubleshoot the reason why your home hub hasnt been able to connect to the internet properly. The only thing I have to be critical about is the hub light. Wait a couple of minutes for the Power light to glow blue. If this doesn't fix your issue, please contact us. If you wait a few minutes, then eventually this will progress into a solid blue light. If you have a flashing orange light, then this is all good. A solid orange light means that the hub is all working fine, but it isnt connected to the internet for some reason. Whether youre connecting devices through Wi-Fi or using a wired ethernet port, the BT Hub makes it possible. It usually comes on when you turn on your hub, and it means nothing is wrong. Check the broadband lights status section in this table. The Big Tech Question is a joint venture between. Once you have done that, restart your BT Hub and wait a few minutes for it to boot up again. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other. Your Hub is connecting to broadband. Give it a couple of minutes and try again. There are a few light colors on this modern/router combo device. You'll find it on the back of the Hub if you haven't updated it. With so many technical specifications and acronyms, our goal is simple-to help you understand all there is about tech without making it difficult or daunting. Though no matter what colour youve got on your hub, theres usually a solution to fix the issue. However, if you see a flashing orange light followed by a solid orange light, there's an issue. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet. Thats not normally a great sign and depending on which Hub you have might mean you dont have any internet access. Alternatively, you can check theBT Twitter accountto see if there is a problem and when they expect to have resolved it. When he's not working, you can usually find him playing video games or exploring new hiking trails. Use Wi-Fi or ethernet to connect a device and follow the on-screen wizard. Once connected, open up a web browser and follow the on-screen prompts to establish a broadband connection. Your Hub is starting up and it should take at least 3 minutes. Wait until after midnight on the day that BT switched on your broadband. Wait a couple of minutes for it to start. Trying to work out your BT hub orange light from your BT hub green light? Save my name, email, and website in this browser for the next time I comment. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Try moving Hybrid Connect. Wireless security is switched off for one or both wireless channels. But for the most part, the colours have remained the same throughout. Plug in the BT Hub back to the power source. .wp-show-posts-columns#wpsp-4950 {margin-left: -2em; }.wp-show-posts-columns#wpsp-4950 .wp-show-posts-inner {margin: 0 0 2em 2em; } switch it back on again via the Hub Manager. Try switching your device off and on. Wait a few minutes, and the light should turn into a steady blue light when its ready for use. An orange light may indicate that your service isnt available yet. If you have a blue light and your connection isnt working, its more likely an issue with the device than the hub itself. 1 Min Read. Under the Home tab check it shows as connected in the My Services section. After three minutes, it should turn to solid blue. How to open the Hub Manager. The only time this is not the case is if someone has manually turned off the lights in the hubs settings. A solid orange light indicates that the hub isnt connected to the internet for some reason. BT is one of the most popular broadband providers in the UK. Learn how your comment data is processed. To indicate potential problems, the BT Hub uses a series of lights, such as purple and blue. Business Smart Hub 2 Business Smart Hub 1 BT Business Hub 5 BT Business Hub 3 Contact us Did this help? Is the power cable plugged in and switched on at the mains. This might be due to a problem with the electricity, or the cables, but if your hub is switched on, it will light up. Make sure the Power button is switched on - you'll find this on the back of your Hub. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. TV Sizes Guide: Calculate and Convert TV Dimensions. If there are issues you need to contact BT as there could be a problem external to your property such as with the cabinet or cabling. The lights will appear in this order: Did this help? Is there any noise on your phone calls? Also perform a factory reset if the light does not turn blue. Ask questions and share tips with other people 24 hours a day. The Home Hub 3 is the oldest legacy router still used by BT. Its not connected to the Internet just yet, but its trying to get there. How to Fix the Flashing Purple Light on Your BT Hub. This device comes with the providers Superfast Fibre plans. Learn More. Here is what you need to to to power-cycle your BT Hub. This hardware does use smart scan technology, but it lacks support for modern 5 GHz bands. How do I create a wireless connection to my BT Business Hub 3 using WPS? Use the Power button to turn your Hub off and on again. Still no lights? If the light remains green permanently, you need to reset the hub by pressing its factory . What do the lights mean on my BT Business Hub? If you see an orange light on the silver bar, it means that theres an issue somewhere. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Take a look at your account credentials and try again. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. The difference between orange and red lights is subtle. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. Check your ADSL filters are plugged in correctly to your phone sockets. When you see this, youre not connected to broadband. If it's flashing red, it didn't connect - give it a couple of minutes and try again. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. There you have it! The orange light is the most common question that people have over their home hub. Best Budget Projectors: Top Picks And Reviews Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. In this article, we will examine the meaning of the orange light. These are the basics to what your hub lights mean. Remember your broadband can be activated any time up to midnight, so you may need to try again later. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. The BT Smart Hub 2 has 7 antennae and DECT capabilities, making it a moderate improvement on the original. Using the Power button, turn your Hub off and then on again. Youve switched off wireless security for one or both wireless channels. Give it a minute or two to connect. There are different types of BT smart hub devices that flash lights, including BT smart Hub 2, Ultrafast Smart Hub, and BT Home Hub 4 or 5. To make things easier, well cover what the orange lights mean on both current and legacy BT Hub models. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Open a new web browser window and follow the on-screen help wizard to get connected. Your Hub is connected to your broadband and working properly. Save my name, email, and website in this browser for the next time I comment. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Finally, theres a red power light. Business Smart Hub 2 When you first plug in your hub, it'll take about four minutes to synchronise. Youre connected to the internet and can now browse normally. A green light on your BT Hub indicates that things are going well. Its a common issue that can be fixed fairly easily. He has a degree in computer science, and he likes to stay up-to-date on the latest software releases. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. 7. The Hub is working, but its having difficulty connecting to the Internet. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Using the Power button, turn your Hub off and then on again. Purple Flashing Light on Smart Hub Go to solution Hello, Today I moved back into my home after being in lock down, I had turned off all electrical equipment before I had left including the BT Smart Hub. Again, well explore potential fixes for this below, but at least youve still got some service, even if it wont be as fast! And some questions nobody really wanted the answers to. When you first plug in your hub, it'll take about four minutes to synchronise. Power Cycle your BT Hub by unplugging it from the wall for a few minutes and then plugging it back in. Once again, the best thing to do is wait a few minutes. AirPlay Not Working on LG TV: How to fix If this doesnt fix your issue, youll need to get in touch with BT. Alternatively choose your Hub from the dropdown to find out how to connect. This is why it often works to fix minor issues. Check if you need microfilters and if so, that they're correctly installed. Hub is connected to broadband but can't connect to the Internet. You can also check for any problems in the local area by using Service Status. Wall Mounting a 55-inch TV: Is Weight An Issue? And, because the difference between an orange and red light can be subtle, were going to talk about the red light (where applicable) as well. Whats The Difference Between DVI-I and DVI-D? Your Hub lights will go out and your Hub will restart. If problems persist, contact BT directly for assistance. Theres only two reasons why you might have no lights on you BT Hub. Wait at least 3 minutes for the device to start up. Your Hub is trying to connect to the internet or is connecting via WPS. And 15 meters from the BT device Certification: CE,RoHS Net Weight: 43g; Dimension(L*B*H): 84MM*55MM*42MM; Package included: . The central Power light will go blue and the Broadband light will be off, After a factory reset, youll be guided through the Smart Setup on all your devices. Plug your Hub's power cable into the mains and turn on. You can turn the hub on and off, press the reset button, or do a hard reset with the recessed button on the back. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If its not a new connection, contact BT support. Consider checking all cables and securing plugs. Email Barry at barry@bigtechquestion.com. If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. However, if the orange blinking light continues longer than that try the following fixes. Find your broadband network login details. A flashing purple light is another indication that something is wrong. If youve recently upgraded to a BT Smart Hub from an older device, its also worth noting that you no longer need to use the separate modem that was provided with some of those older boxes. Just switched from BT to PlusNet and so far - cross fingers - everything has been remarkably smooth. The first thing to do is wait for a few minutes. The light will turn steady blue when your Hub is ready. The Big Tech Question delivers straight answers to the biggest questions in tech. This article contains incorrect information. If you still cant connect to the internet, report a fault and well put things right for you. In this case, as above youll need to troubleshoot via a web browser. When the light turns solid blue, you should be good. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). However, the device can be very annoying when things go wrong. Connecting your BT Smart Hub 2 Connecting your BT Smart Hub and Ultrafast Smart Hub Connecting your BT Home Hub 4 and Hub 5 Connecting your BT Home Hub 3 Setting up a Hub 3 or Hub 4 with an Openreach modem Has your broadband been activated? The bright orange light flashes when your BT Hub connects to your Internet connection or when it connects via WPS. If the light doesnt turn solid blue after two minutes, you can connect a device to the Smart Hub using Wi-Fi or ethernet cable. Using a paper clip or similar press the button and hold for 20 seconds.
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